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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14929 Views
  • 27 replies
  • 2 likes
  • 14929 Views
  • 27 replies
  • 2 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

  • Visitor
  • I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
  • Maria
  • Moderator
  • 957 Views
  • 3 replies
  • 0 likes
  • 957 Views
  • 3 replies
  • 0 likes

updated payment and making me up my family plan again and re-invite family?

I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card

  • Visitor
  • I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Can I still use a $99 Amazon yearly Premium subscription AFTER I have used my 1st month free trial??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Keithm9
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple payments

PlanFree/PremiumCountryMorocco My Question or IssueMy problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify has been deducting twice each month.

  • Visitor
  •   Plan Free/Premium Country Morocco     My Question or Issue My problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify...
  • Amtab
  • Casual Listener
  • 176 Views
  • 5 replies
  • 0 likes
  • 176 Views
  • 5 replies
  • 0 likes

I've paid my Spotify premium but it's asking for renewable, how to fix it?

I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?

  • Visitor
  • I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Switch form a single premium subscription to a duo

PlanFree/PremiumCountry DeviceiPhone 13Operating SystemIOs 18My Question or IssueI just bought a spotify individual subscription but now i want to switch to an duo subscription since i want to invite someone because they don’t have premium and its mo...

  • Visitor
  • Plan Free/Premium Country   Device iPhone 13 Operating System IOs 18 My Question or Issue I just bought a spotify individual subscription but now i want to switch to an duo subscription...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successfull but acount still free

PlanPremium miniCountry IndiaDevice: samsung m 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought the premium mini which is for 7 days . The payment went through and i also recieved the reciept but the premium...

  • Casual Listener
  •     Plan Premium mini Country  India Device: samsung m 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought the premium...
  • Vasil
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution only linking not paying!

ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay

  • Visitor
  • ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue

I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my fault . But how can i change my password?.

  • Visitor
  • I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my f...
  • Elena
  • Moderator
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium individual cancelled by mistake

PlanFree/PremiumCountryPortugalDeviceIphone 15 plus Operating SystemiOS 17My Question or IssueGood afternoon, I’ve just repurchased Spotify premium individual and, even though I don’t know how, I supposedly cancelled it just a minute after buying it....

  • Newbie
  • Plan Free/Premium Country Portugal Device Iphone 15 plus  Operating System iOS 17 My Question or Issue Good afternoon,  I’ve just repurchased Spotify premium individual and, even ...
  • Elena
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Premium questions

For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium). When transferring to another University, how would that process work for ...

  • Casual Listener
  •   For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium).   When ...
  • Not applicable
  • 1164 Views
  • 4 replies
  • 0 likes
  • 1164 Views
  • 4 replies
  • 0 likes

Pay month in advance

I was trying to figure out how I can pay for my subscription ahead of time. Money has been tight lately, and I pay on a month by month basis. While I currently have the extra money, I want to pay for my next month now, so I don’t have to worry about ...

  • Newbie
  • I was trying to figure out how I can pay for my subscription ahead of time. Money has been tight lately, and I pay on a month by month basis. While I currently have the extra money, I want to pa...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

No payment receipts available anymore

PlanPremiumCountryFinlandDeviceMacbook ProOperating SystemiOS latest My Question or IssueFor some reason all my payment receipts have disappeared and it says that I do not have any. Where have all gone? I need to check these asap.

  • Visitor
  • Plan Premium Country Finland Device Macbook Pro Operating System iOS latest   My Question or Issue For some reason all my payment receipts have disappeared and it says that I do not ha...
  • RCPDX
  • Visitor
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Switched plan from individual to student will I get my money back

I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back and get charged for student?

  • Newbie
  • I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back an...
  • Ximzend
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a Premium Duo Plan - only one plan manager can listen to audiobooks

Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?

  • Newbie
  • Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?
  • Ran_Dom420
  • Visitor
  • 12166 Views
  • 26 replies
  • 3 likes
  • 12166 Views
  • 26 replies
  • 3 likes

Superuser Contribution Changing the payment date

My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would be a hassle.

  • Visitor
  • My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would ...
  • Gablaam
  • Visitor
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes