Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Marcfk
Visitor
127770 Views
87 replies
10 likes

127770 Views
87 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
15194 Views
27 replies
3 likes

15194 Views
27 replies
3 likes

Music wont play offline.

I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please.

CarlaE
Newbie
I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please...
2019-06-03 2:11:57 PM
2019-06-03 5:32:53 PM
A_Musicophile
Community Legend
334 Views
1 replies
0 likes

334 Views
1 replies
0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Marceluqui
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-03 6:13:31 AM
2019-06-03 12:47:29 PM
Billy-J
Spotify Star
325 Views
1 replies
0 likes
payment issues

325 Views
1 replies
0 likes

Hulu Said my account was cancelled and that I needed to talk to Spotify

PlanStudentCountryUSADeviceiPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not sure how to fix this.

pec143
Newbie
Plan Student Country USA Device iPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not s...
2019-06-03 1:26:41 AM
2019-06-03 4:06:48 AM
Billy-J
Spotify Star
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...

xXOCTOSCOPEXx
Casual Listener
Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
2019-05-29 11:14:50 AM
2019-06-03 2:30:13 AM
Luan
Spotify Star
1034 Views
3 replies
0 likes

1034 Views
3 replies
0 likes

3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

cesar_barrales
Casual Listener
Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
2019-06-01 10:20:10 PM
2019-06-02 12:33:02 AM
Bittencourt
Spotify Star
324 Views
1 replies
0 likes

324 Views
1 replies
0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

rjnicko
Regular
So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
2019-05-30 7:10:07 AM
2019-06-02 9:34:17 PM
rollingstones44
Newbie
2186 Views
3 replies
2 likes

2186 Views
3 replies
2 likes

I just bought Premium and i don't gave it, i tried everything on Help. Help me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Lampenkappe
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-01 2:47:47 PM
2019-06-02 5:46:52 PM
Billy-J
Spotify Star
453 Views
3 replies
1 likes
Premium

453 Views
3 replies
1 likes

Gift Card - Spotify with Hulu

PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.

brigeorge
Casual Listener
Plan Spotify with Hulu Country USA My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or ...
2019-06-01 2:10:29 PM
2019-06-02 5:06:43 PM
brigeorge
Casual Listener
3032 Views
7 replies
0 likes

3032 Views
7 replies
0 likes

Premium Subscription doesnt work

Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...

hamidzaman2017
Casual Listener
Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,) My Question or Issue I subscribed Spotify premium today but on websi...
2019-05-18 11:41:37 PM
2019-06-02 3:27:29 PM
Noah
Spotify Star
2190 Views
8 replies
0 likes

2190 Views
8 replies
0 likes

Doble payment

PlanPremiumCountryMexicoDeviceLaptopOperating SystemWindows 8 My Question or IssueUpdating my credit card information, I renewed premium, but mistakenly I payed twise (with PayPal). What can I do to avoid double payment or to get a refund?

Ile1
Newbie
Plan Premium Country Mexico Device Laptop Operating System Windows 8 My Question or Issue Updating my credit card information, I renewed premium, but mistakenly I payed twise (with P...
2019-06-02 6:21:26 AM
2019-06-02 3:10:32 PM
OneByBoo
Roadie
418 Views
1 replies
0 likes

418 Views
1 replies
0 likes

Paid Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been paying for Premium for 3 years now. Why am I still on Free if i pay for Premium? ...

Opus9167
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-06-02 6:22:26 AM
2019-06-02 3:09:27 PM
OneByBoo
Roadie
311 Views
1 replies
0 likes

311 Views
1 replies
0 likes

Suscripción en cuenta errónea

Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con mis datos de la targeta no es posible.

Khadalovv
Newbie
Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con...
2019-06-01 11:03:59 PM
2019-06-02 12:52:42 PM
KossB
Roadie
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Student Spotify abroad

Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.

Vicoo0
Newbie
Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.
2019-06-01 6:29:06 PM
2019-06-02 1:06:01 AM
Billy-J
Spotify Star
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Subscription payments

Premium for studentsItaly Samsung galaxy s7Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

Ancielika
Regular
Premium for students Italy Samsung galaxy s7 Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misse...
2019-05-27 7:45:59 PM
2019-06-01 10:52:58 PM
Billy-J
Spotify Star
771 Views
8 replies
0 likes

771 Views
8 replies
0 likes

Solved!! Annual to family

PlanPremiumCountryNetherlandsDeviceiPhone XS/DesktopOperating SystemiOS 12 Windows 10 Hi,I have an annual plan at the moment but i would like to go to a family subcription(without paying twice).Is this possible or do i have to wait the remaining mont...

user-removed
Visitor
Plan Premium Country Netherlands Device iPhone XS/Desktop Operating System iOS 12 Windows 10 Hi, I have an annual plan at the moment but i would like to go to a family subcription(wi...
2019-05-31 11:38:01 PM
2019-06-01 2:47:10 AM
user-removed
Not applicable
580 Views
2 replies
0 likes

580 Views
2 replies
0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

Rocket8
Casual Listener
Cuando ingreso en código De la tarjeta de regalo Aparece código inválido :'(
2019-05-29 2:26:33 AM
2019-06-01 2:19:49 AM
Brunelicia
Community Legend
646 Views
3 replies
0 likes
Spotify

646 Views
3 replies
0 likes

Spotify €0,99 offer doesn’t claim

PlanPremiumCountryNetherlqnds Device(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify account and with that also bought the offer of 3 months premium for €0,99. It got charged fr...

CHANtalN
Casual Listener
Plan Premium Country Netherlqnds Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify...
2019-05-31 10:12:21 PM
2019-05-31 11:18:58 PM
Billy-J
Spotify Star
827 Views
3 replies
0 likes
offer
Premium
Spotify

827 Views
3 replies
0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

soowoo
Newbie
Plan Free/Premium Country United Kingdom Device Nokia 3 Operating System Android My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but w...
2019-05-31 7:01:15 PM
2019-05-31 11:08:41 PM
Billy-J
Spotify Star
281 Views
1 replies
0 likes
Payment
Subscription

281 Views
1 replies
0 likes

Gift-Card

i have a problem with my gift-card.I want to use it, but it only says „code is not valid“I have tried it a few times, but it doesn‘t work. I have the receipt and on there it says that the Gift Card is ready to be used. I hope you can help me!

Denise271
Newbie
i have a problem with my gift-card. I want to use it, but it only says „code is not valid“ I have tried it a few times, but it doesn‘t work. I have the receipt and on there it says that the ...
2019-05-31 8:01:58 PM
2019-05-31 10:38:42 PM
Billy-J
Spotify Star
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Accidently pushed premium button. Currently have subscription to premium with hulu

I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new premium without hulu will start may 22 and ill be char...

Bdogdougo
Newbie
I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new pre...
2019-05-17 6:44:39 AM
2019-05-31 6:09:02 PM
Jᴀᴄᴋ
Roadie
1102 Views
1 replies
0 likes
premium with hulu
premium without hulu
Subscriptios

1102 Views
1 replies
0 likes

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