Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 125612 Views
- 82 replies
- 10 likes
- 125612 Views
- 82 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14978 Views
- 27 replies
- 2 likes
- 14978 Views
- 27 replies
- 2 likes
Please support the payment method in the P.R.C region.
PlanFreeCountryPeople's Republic of China （Areas not actually controlled by ROC）DeviceONEPLUSOperating SystemAndroidMy Question or IssuePlease support the payment method in the P.R.C region.
- Plan Free Country People's Republic of China （Areas not actually controlled by ROC） Device ONEPLUS Operating System Android My Question or Issue Please support the payment method in the P.R....
-
-
- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
[Subscription] Hulu ads free + Spotify
I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a hulu account registered under the email i use for sp...
- I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a h...
-
-
- Songwriter
- 712 Views
- 3 replies
- 0 likes
- 712 Views
- 3 replies
- 0 likes
Subcription Downgraded
My Premium subscription was downgraded without notice
- My Premium subscription was downgraded without notice
-
-
- Spotify Star
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
No way to get access to Hulu with Premium.
PlanPremiumCountryUSA My Question or IssueI want to access my Hulu account that comes with Premium but I've tried everything and can't find anything regarding this. I get the emails letting me know I have Hulu with my Premium and click the button tha...
- Plan Premium Country USA My Question or Issue I want to access my Hulu account that comes with Premium but I've tried everything and can't find anything regarding this. I get the emails ...
-
-
- Spotify Star
- 817 Views
- 4 replies
- 2 likes
- 817 Views
- 4 replies
- 2 likes
Solved!! Transferring premium from 1 accout to the other
Can I do this?PlanPremiumCountryItalyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue
- Can I do this? Plan Premium Country Italy Device iPhone 8 Operating System iOS 12 My Question or Issue
-
-
- Spotify Star
- 344 Views
- 1 replies
- 0 likes
- 344 Views
- 1 replies
- 0 likes
Solved!! Will my saved tracks and playlists survive a change in country?
Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I found this article - https://support.spotify.com/ca-en/accou...
- Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I ...
-
-
- Spotify Star
- 1279 Views
- 3 replies
- 0 likes
-
canadacountry changesave data
- 1279 Views
- 3 replies
- 0 likes
Superuser Contribution premium users please respond: Is anyone else experiencing this new change...
Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receiving mixed information as to why. All of my artists are n...
- Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receivi...
-
-
- Spotify Legend
- 2842 Views
- 10 replies
- 4 likes
-
cant see artistsPremiumSubscription
- 2842 Views
- 10 replies
- 4 likes
Não consigo iniciar os 60 dias grátis!!!
Primeiro: pq o atendimento Spotify é tão ruim??? Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.
- Primeiro: pq o atendimento Spotify é tão ruim??? 😞 Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.
-
-
- Spotify Star
- 354 Views
- 1 replies
- 0 likes
- 354 Views
- 1 replies
- 0 likes
large group subscription for limited amount of content?
Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to listen the the full songs. Thank you!
- Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to l...
-
-
- Spotify Star
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
Solved!! Paying for someone else's Premium
I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?
- I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?
-
-
- Spotify Star
- 1349 Views
- 1 replies
- 0 likes
- 1349 Views
- 1 replies
- 0 likes
Still Free for a paid account
I’m from Indonesia.I’m already pay for premium spotify. But still not upgrade to premium account until now.I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this case is spotify responsibility.
- I’m from Indonesia. I’m already pay for premium spotify. But still not upgrade to premium account until now. I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this cas...
-
-
- Roadie
- 272 Views
- 1 replies
- 1 likes
- 272 Views
- 1 replies
- 1 likes
Solved!! Is Premium Duo available in the United States?
Is Premium Duo available in the United States? Read this article:https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotify Premium Duo landing page:https://www.spotify.com/ie/duo/
- Is Premium Duo available in the United States? Read this article: https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotif...
-
-
- Community Legend
- 5613 Views
- 1 replies
- 0 likes
- 5613 Views
- 1 replies
- 0 likes
Family being removed from Family Premium on regular basis
PlanPremium for Family CountryUSA My Question or IssueHi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correct the issue. They have no problems re-joining when I send a new invite link AGAIN a...
- Plan Premium for Family Country USA My Question or Issue Hi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correc...
-
-
- Spotify Star
- 350 Views
- 1 replies
- 0 likes
-
Premium for Family
- 350 Views
- 1 replies
- 0 likes
Hulu add-on feature issue
PlanPremium student plan DevicePCOperating SystemWindows 10 pro My Question or IssueI am not able to manage add-ons in hulu. I do not see the "manage" option.
- Plan Premium student plan Device PC Operating System Windows 10 pro My Question or Issue I am not able to manage add-ons in hulu. I do not see the "manage" option. &...
-
-
- Spotify Star
- 1305 Views
- 3 replies
- 0 likes
-
Hulu
- 1305 Views
- 3 replies
- 0 likes
Pagamento via boleto bancário
Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar o pagamento pelo boleto bancário.
- Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar...
-
-
- Spotify Star
- 542 Views
- 1 replies
- 0 likes
- 542 Views
- 1 replies
- 0 likes
I forgot to cancel my subscription
I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...
- I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...
-
-
- Spotify Star
- 1415 Views
- 3 replies
- 0 likes
-
Subscription
- 1415 Views
- 3 replies
- 0 likes
Solved!! Cobrança de 10 reais indevida
PlanPremiumCountryBrazilMy Question or IssueTroquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.
- Plan Premium Country Brazil My Question or Issue Troquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.
-
-
- Spotify Star
- 773 Views
- 1 replies
- 0 likes
- 773 Views
- 1 replies
- 0 likes
3 month trial ended but....
Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...
- Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...
-
-
- Spotify Star
- 656 Views
- 1 replies
- 0 likes
-
cancellationsubcriptionTrial
- 656 Views
- 1 replies
- 0 likes
Cant reapply subscription
PlanFree/PremiumCountryPhilippine DeviceAsus zenfone 5Operating SystemAndroid pie My Question or IssueI accidentally click the subs button before receiving my load after this pic/receive text above i cant subscribe for the promo 149php for 3 months p...
- Plan Free/Premium Country Philippine Device Asus zenfone 5 Operating System Android pie My Question or Issue I accidentally click the subs button before receiving m...
-
-
- Spotify Star
- 502 Views
- 1 replies
- 1 likes
- 502 Views
- 1 replies
- 1 likes
Suscripcion student
Hi, sorry my english. I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the studentPlanFree/PremiumCountryChileDeviceHuawei p20Operating SystemAndroid Oreo My Questio...
- Hi, sorry my english. I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the student Plan Free/Premium Cou...
-
-
- Community Legend
- 280 Views
- 1 replies
- 0 likes
- 280 Views
- 1 replies
- 0 likes