Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
3 hours ago
Raveesh7
Casual Listener
137094 Views
99 replies
12 likes

137094 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16292 Views
27 replies
4 likes

16292 Views
27 replies
4 likes

Cannot subscribe to a student offer

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...

Amine_Bfr
Newbie
I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s) My Question o...
2019-04-07 11:58:38 PM
2019-04-08 1:01:49 AM
Billy-J
Spotify Star
312 Views
1 replies
0 likes

312 Views
1 replies
0 likes

Solved!! Spotify premium family REFUND

PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund

Tomas24
Newbie
Plan Premium Country uk Device PC Operating System WINDOWS 10 My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...
2019-04-07 9:13:08 PM
2019-04-07 12:49:30 AM
Billy-J
Spotify Star
486 Views
1 replies
0 likes

486 Views
1 replies
0 likes

Solved!! subscription?

Plan: FreeCountry: USADevice: iPhone7Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking at Spotify for a good alternative but I've heard that the features are limited ...

spot1fyPlusPlus
Casual Listener
Plan: Free Country: USA Device: iPhone7 Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking a...
2019-03-29 7:24:56 PM
2019-04-07 11:20:27 PM
spot1fyPlusPlus
Casual Listener
482 Views
2 replies
0 likes

482 Views
2 replies
0 likes

Can't get the Hulu offer.

PlanPremiumDeviceHP LaptopOperating SystemWindows 10My Question or IssueWhen I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am there, I don't see any way to get the Hulu plan. What am I doing wron...

TypicalPacific
Newbie
Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue When I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am ...
2019-04-06 10:46:47 PM
2019-04-07 10:20:54 PM
misty_roses
Newbie
426 Views
3 replies
0 likes

426 Views
3 replies
0 likes

I can't subscribe to Spotify through Paypal

PlanFree (Trying to get premium)CountryCanadaDeviceMackbook Air 2016, Samsung A8 (2018)Operating SystemmacOS High Sierra, Android 8.0.0 My Question or IssueI'm trying to buy Spotify Premium (with 30 day trial) with my Paypal account, due to the fact ...

mwealch
Regular
Plan Free (Trying to get premium) Country Canada Device Mackbook Air 2016, Samsung A8 (2018) Operating System macOS High Sierra, Android 8.0.0 My Question or Issue I'm trying to buy ...
2019-04-01 12:36:44 AM
2019-04-07 4:20:14 PM
Billy-J
Spotify Star
861 Views
9 replies
0 likes

861 Views
9 replies
0 likes

error on renewal for premium

hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work. philippines, using smart sim card.

g-ruu6_fgauso
Casual Listener
hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work. philippines, using smart sim card.
2019-03-25 12:51:38 PM
2019-04-07 1:39:07 PM
Jose_M
Spotify Star
413 Views
3 replies
0 likes

413 Views
3 replies
0 likes

Vodafone Red Entertainment- can you change which account ot is used on?

My Question or IssueSo I got a free 24 month red bundle with Vodafone when I took out my phone contract, stupid I used it and linked it to my ex partners spotify account, now is there anyway I can get it transferred to my spotify account?

Liggins90
Newbie
My Question or Issue So I got a free 24 month red bundle with Vodafone when I took out my phone contract, stupid I used it and linked it to my ex partners spotify account, now is there anyway I can ...
2019-04-04 9:44:43 PM
2019-04-07 12:36:58 PM
mosohodPeti
Composer
608 Views
1 replies
0 likes

608 Views
1 replies
0 likes

I have premium but cannot save songs. Iv tried everything. PLEASE help

PlanPremiumCountryusa Devicegoogle pixel 2Operating SystemAndroid 9 My Question or IssueI have had premium for over a year and one day recently some of my features went away only on my phone. The main issue is I cant find my saved songs anymore. I ha...

Joe_Bak
Newbie
Plan Premium Country usa Device google pixel 2 Operating System Android 9 My Question or Issue I have had premium for over a year and one day recently some of my featur...
2019-04-06 7:35:32 PM
2019-04-07 6:56:56 AM
Billy-J
Spotify Star
329 Views
1 replies
0 likes

329 Views
1 replies
0 likes

problem with spotify premium

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should be able to listen to the songs offlinePlanFree/Pre...

martinav1
Casual Listener
i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should...
2019-04-06 7:28:19 AM
2019-04-06 6:51:04 PM
martinav1
Casual Listener
345 Views
4 replies
0 likes

345 Views
4 replies
0 likes

Payed via Upi Spotify premium not subscribed

PlanPremiumCountryIndiaDeviceRedmi note 5 proOperating SystemMIUI My Question or IssueI payed via Upi for my Spotify premium subscription . My payment has been processed and my premium subscription isn't active. Please help!

Mabhilash11
Newbie
Plan Premium Country India Device Redmi note 5 pro Operating System MIUI My Question or Issue I payed via Upi for my Spotify premium subscription . My payment has been processed and ...
2019-04-06 8:37:11 AM
2019-04-06 9:48:28 AM
OneByBoo
Roadie
276 Views
1 replies
0 likes
UPI

276 Views
1 replies
0 likes

Over being charged when I have tried countless times to stop my service

PlanFree/PremiumCountry My Question or IssueI have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am still being charged and cannot ever reach anyone. I have a Vizio TV an...

Viviana0826
Newbie
Plan Free/Premium Country My Question or Issue I have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am stil...
2019-04-06 7:03:23 AM
2019-04-06 8:31:23 AM
Billy-J
Spotify Star
246 Views
1 replies
0 likes

246 Views
1 replies
0 likes

Solved!! Trouble linking Hulu Account

I tried linking my existing Hulu account but it was originally rejected becuase I had the ad-free version. The auto message from Spotify said to change (manage) my subscription to the ad-supported (basic) plan in order to link the accounts. So I went...

groover21
Casual Listener
I tried linking my existing Hulu account but it was originally rejected becuase I had the ad-free version. The auto message from Spotify said to change (manage) my subscription to the ad-supported (b...
2019-04-05 4:49:09 AM
2019-04-06 8:18:10 AM
Billy-J
Spotify Star
890 Views
5 replies
0 likes

890 Views
5 replies
0 likes

Solved!! Switching from Spotify to Spotify Premium for Students

PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI've had Spotify for a while now but just today I switched it to Spotify Premium since I am a student. My concern is whether I have to do something on my end or will Spotify recogn...

kendinavarrete
Casual Listener
Plan Free/Premium Country USA Device Operating System My Question or Issue I've had Spotify for a while now but just today I switched it to Spotify Premium since I am a...
2019-04-06 2:16:35 AM
2019-04-06 2:37:12 AM
kendinavarrete
Casual Listener
425 Views
2 replies
0 likes

425 Views
2 replies
0 likes

Received a free hulu email

I have a Premium Plan (United States) and received an email stating "We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additional cost. "I already have Hulu linked through my ac...

domarisdione
Casual Listener
I have a Premium Plan (United States) and received an email stating "We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additio...
2019-04-05 10:21:38 PM
2019-04-06 2:11:43 AM
Brunelicia
Community Legend
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Solved!! Premium

hey guys, how can i get premium with spotify gift cards?

Ashes1993
Casual Listener
hey guys, how can i get premium with spotify gift cards?
2019-04-05 9:50:29 PM
2019-04-05 10:07:58 PM
Nico
Community Legend
651 Views
3 replies
0 likes

651 Views
3 replies
0 likes

Change billing date

PlanPremium FamilyCountrythe NetherlandsDeviceOneplus 5TOperating SystemDon't know. My Question or IssueHi,To change the date, I have to basically cancel my subscription and re-subscribe on the date I want. But because I have a Premium for Family, I ...

faehan2
Newbie
Plan Premium Family Country the Netherlands Device Oneplus 5T Operating System Don't know. My Question or Issue Hi, To change the date, I have to basically cancel my subscription an...
2019-04-05 2:58:17 AM
2019-04-05 9:48:38 PM
OneByBoo
Roadie
307 Views
1 replies
0 likes

307 Views
1 replies
0 likes

Yearly Subscriptions

Instead of pocketing out $10 every month, make a simpler plan by providing yearly subscribtions of $120 so people like me dont have to worry if they got the funds to pay for it or not every month.

greyshirt616
Newbie
Instead of pocketing out $10 every month, make a simpler plan by providing yearly subscribtions of $120 so people like me dont have to worry if they got the funds to pay for it or not every month. &...
2019-04-02 8:30:33 PM
2019-04-05 8:26:36 PM
mitchejl
Newbie
323 Views
2 replies
2 likes

323 Views
2 replies
2 likes

Premium account cancelled early (prior to end of billing period)

I had a family account that I paid for on Mar 9th, today (Apr 3rd) I got an email saying my account was suspended due to non payment. This is BS. My previous period was clearely paid for as is seen in my PayPal history (attached) and had 6 more days ...

JoshWobbles
Regular
I had a family account that I paid for on Mar 9th, today (Apr 3rd) I got an email saying my account was suspended due to non payment. This is BS. My previous period was clearely paid fo...
2019-04-03 10:57:57 PM
2019-04-05 8:05:44 PM
Billy-J
Spotify Star
937 Views
3 replies
0 likes

937 Views
3 replies
0 likes

SPOTIFY IS STIL CHARGING ME HELP!!

PlanFree/PremiumCountryCanadaDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have cancelled my subscription 2 months ago and both of those month spotify have taken 9.99 from me. This is frustrating trying to...

F3rdInand
Regular
Plan Free/Premium Country Canada Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have cancelled my subscription 2 months ago and b...
2019-04-05 3:50:49 PM
2019-04-05 5:44:49 PM
Brunelicia
Community Legend
272 Views
3 replies
0 likes

272 Views
3 replies
0 likes

Spotify cancelado, cobrança indevida

Cancelei minha conta Spotify há cerca de 3 meses e continuo recebendo as cobranças no cartão de crédito.Já segui TODAS as orientações que existem no site Spotify, já verifiquei TODOS os e-mails, contas de Facebook, NENHUMA possível conta é premium, m...

Caio_Romano
Casual Listener
Cancelei minha conta Spotify há cerca de 3 meses e continuo recebendo as cobranças no cartão de crédito. Já segui TODAS as orientações que existem no site Spotify, já verifiquei TODOS os e-mails, co...
2019-04-05 2:21:53 PM
2019-04-05 5:38:11 PM
Bittencourt
Spotify Star
243 Views
3 replies
0 likes

243 Views
3 replies
0 likes

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