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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • MeetPatel12
  • Casual Listener
  • 130165 Views
  • 92 replies
  • 10 likes
  • 130165 Views
  • 92 replies
  • 10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15544 Views
  • 27 replies
  • 3 likes
  • 15544 Views
  • 27 replies
  • 3 likes

Lino

Tenho o plano Premium há anos, contudo, por alguma razão, não estão fazendo a cobrança no meu cartão, sendo que tenho saldo em debito, credito e o mesmo não está com nenhum problema no banco. O que fazer para corrigir? Já atualizei os dados do cartão...

  • Newbie
  • Tenho o plano Premium  há anos, contudo, por alguma razão,  não estão fazendo a cobrança no meu cartão, sendo que tenho saldo em debito, credito e o mesmo não está com nenhum problema no ba...
  • Bittencourt
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

I was double charged

PlanFree/PremiumCountry USADeviceSamsing Galaxy J7 CrownOperating SystemAndroid My Question or Issue I was charged $9.99 on Feb. 17, 2019, & again on Feb. 18, 2019. My bank account is now overdrawn & I'm facing $28 in overdraft charges.

  • Newbie
  • Plan Free/Premium Country  USA Device Samsing Galaxy J7 Crown Operating System Android   My Question or Issue  I was charged $9.99 on Feb. 17, 2019, & again on Feb. 18, 2...
  • Brunelicia
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member hasnt received email for Sopify family after I sent invite multiply times

I signed up for Premium family account and when sent invite to family member they have not received it. Sent it numerous times, double and triple xhexked the address but nothing

  • Newbie
  • I signed up for Premium family account and when sent invite to family member they have not received it. Sent it numerous times, double and triple xhexked the address but nothing 
  • Katerina
  • Spotify Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Answers from Spotify?

Premium FamilyI need to get in touch with Spotify, not the community. Is there no way to do so?? I have Premium Family. I started it by getting my underage daughter a Spotify-account, which I then extended to Family a year later. Now I cannot remembe...

  • Casual Listener
  •   Premium Family I need to get in touch with Spotify, not the community. Is there no way to do so?? I have Premium Family. I started it by getting my underage daughter a Spotify-account, which...
  • Mantisentil
  • Community Legend
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change in users

I opened a Spotify family account last month. I no longer need the family plan. I myself do not use it like I thought I would bit my son still wants to use it. I cancelled the family and just went to premium but since the account was set up under me,...

  • Newbie
  • I opened a Spotify family account last month. I no longer need the family plan. I myself do not use it like I thought I would bit my son still wants to use it. I cancelled the family and just went to...
  • Katerina
  • Spotify Legend
  • 712 Views
  • 1 replies
  • 0 likes
  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Problem

Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, when I try to complete the suscription, I recieve an...

  • Newbie
  • Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, w...
  • Katerina
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umobile for my postpaid plan. it was said that i am alr...

  • Newbie
  • i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umob...
  • Katerina
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family different name?!

Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can someone tell me what is happening? Thanks for the ...

  • Newbie
  • Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can...
  • Katerina
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Music to new account

I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account. I've read that if you contact the support, they transfer the music to the new account. Can someo...

  • Newbie
  • I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account.   I've read that if you contact the su...
  • Katerina
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS3 - connected but message because of foreign country

I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot connect from a foreign country for more than 14 days...

  • Newbie
  • I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot c...
  • Katerina
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountryEngland, UK My Question or IssueI had Spotify student discount for a year as a Sixth Form college student and they have changed my plan to £9.99 and haven’t given me the option to continue my discount for £4.99

  • Casual Listener
  • Plan Premium Country England, UK   My Question or Issue I had Spotify student discount for a year as a Sixth Form college student and they have changed my plan to £9.99 and haven’t given m...
  • Mantisentil
  • Community Legend
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify not playing everywhere

hi, my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends have the same issue. we know that the tracks are fully avai...

  • Newbie
  • hi,   my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends...
  • Guido
  • Spotify Legend
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Subscription

My Question or Issue Hi , I have one account with Spotify, but I’m beinf charged twice each month yet I only have the one account how can I stop this ?

  • Visitor
  •     My Question or Issue  Hi , I have one account with Spotify, but I’m beinf charged twice each month yet I only have the one account how can I stop this ? 
  • itu_
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Wrong Currency

Plan: PremiumCountry: FinlandNationality: SwedenCurrency: Euro Device(Google Pixel 2 XL & Macbook Pro)Operating System(Android & OS X El Capitan) My Question or IssueHi, I'm Swedish, but I'm living in Finland.I recently changed my payment plan to Pay...

  • Newbie
  • Plan: Premium Country: Finland Nationality: Sweden Currency: Euro   Device (Google Pixel 2 XL & Macbook Pro) Operating System (Android & OS X El Capitan)  ...
  • Maxim
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • country
    Currency
    Payment
    Subscription
  • 586 Views
  • 1 replies
  • 0 likes

I want to upgrade to spotify premium thats $10 a month but it only family/yearly plan shows up

Plan3 month $.99 trialCountry UsaDeviceSamsung Note 8 My Question or Issue I want to upgrade to $10 a month since my 3 month trial is over but only the family, yearly and student plans are showing up. I dont qant to lose the music I already saved tho...

  • Newbie
  • Plan 3 month $.99 trial Country  Usa Device Samsung Note 8   My Question or Issue  I want to upgrade to $10 a month since my 3 month trial is over but only the family, yearly a...
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Family subscription suddenly cancel, can't rejoin family subscription

PlanFamily subscription Country Malaysia DeviceMacbookOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've recently joined my friend's Family plan but after a month it was suddenly canceled iy revert to free account. I've...

  • Newbie
  • Plan Family subscription  Country  Malaysia  Device Macbook Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I've recently join...
  • Mantisentil
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no Pagamento

PlanFree/PremiumCountryBrazilDevice(ASUS Zenfone 4 Selfie)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstou tentando fazer uma assinatura Premium, porém sou menor de 18 anos e a assinatura não é feitaCostumava fazer o ...

  • Newbie
  • Plan Free/Premium Country Brazil Device (ASUS Zenfone 4 Selfie) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estou tentando fazer uma assinatura...
  • Guido
  • Spotify Legend
  • 510 Views
  • 4 replies
  • 0 likes
  • 510 Views
  • 4 replies
  • 0 likes

I'm want to refund.

I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do?My email: *snip*

  • Newbie
  •    I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do? My email: *snip*
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Cancelling unknown subscription

PlanPremiumCountrySweden Device Operating System My Question or Issue I have two withdrawls from my account for some time now, 1 for the premium family and 1 for another subscription although I have no idea what account belongs to it. Can someone hel...

  • Newbie
  • Plan Premium Country Sweden  Device   Operating System     My Question or Issue   I have two withdrawls from my account for some time now, 1 for the premium family...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes