Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15347 Views
  • 27 replies
  • 3 likes
  • 15347 Views
  • 27 replies
  • 3 likes

Superuser Contribution Cobro en dólares a suscripción contratada en soles

PlanPremium para estudiantesCountryPerú Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi estado de cuenta del banco BCP se me está cobrando en dólares(USD). El...

  • Casual Listener
  • Plan Premium para estudiantes Country Perú   Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi esta...
  • Sotespiv
  • Visitor
  • 1787 Views
  • 6 replies
  • 0 likes
  • 1787 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't join husband's Duo account invite

I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that you live with the plan manager for this plan. You c...

  • Newbie
  • I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that ...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

I just came back from spain and tried to join my bf’s duo account and it tells me that I am in spain

PlanFree/PremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

My husband cannot join on our duo account

Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!

  • Casual Listener
  • Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 1 likes
  • 170 Views
  • 1 replies
  • 1 likes

Chicken & Egg problem - cant update country or payment - AND it demotes my subscription

PlanPremium DUO (for 2 people)CountryAccount was for the Netherlands, but now trying to update for Switzerland based. My Question or IssueSo i've relocated from Netherlands to Switzerland recently. Firstly It does not update my country in my edit pro...

  • Casual Listener
  • Plan Premium DUO (for 2 people) Country Account was for the Netherlands, but now trying to update for Switzerland based.    My Question or Issue So i've relocated from Netherlands to ...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Duo Account. My husband and I put in same address, it accepts my husband

Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What should I do?

  • Visitor
  • Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What s...
  • jumaaay
  • Casual Listener
  • 167 Views
  • 2 replies
  • 1 likes
  • 167 Views
  • 2 replies
  • 1 likes

Solved!! Cancelling student subscription and then asking for it again

I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then some months later I ask for it again sending the d...

  • Casual Listener
  • I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then...
  • j444spr
  • Casual Listener
  • 3630 Views
  • 6 replies
  • 0 likes
  • 3630 Views
  • 6 replies
  • 0 likes

I can't access my 3 month free premium Trial

I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.

  • Visitor
  • I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me when I signed up for a 3 months free trial for premium after seeing Instagram ad

PlanSigned up for a 3 months free trial of premium and got charged straight away insteadCountryUkMy Question or IssueI signed up to Spotify Premium after following the link of an Instagram Ad as it stated an offer of 3 months free trial before being ...

  • Visitor
  •   Plan Signed up for a 3 months free trial of premium and got charged straight away instead Country Uk My Question or Issue I signed up to Spotify Premium after following the link of an I...
  • OscarDC
  • Moderator
  • 784 Views
  • 3 replies
  • 0 likes
  • 784 Views
  • 3 replies
  • 0 likes

Will I get my subscription back

PlanPremium CountryIndia My Question or IssueMy is question is that after closing my account can I get my subscription back.After permanent data delete.Using same email and phone num. To create new account

  • Visitor
  •   Plan Premium  Country India   My Question or Issue My is question is that after closing my account can I get my subscription back. After permanent data delete. Using same em...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Why can't I purchase an audiobook on any device?

I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.

  • Visitor
  • I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I am not "living" under my house for my duo pack

I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as we do, in fact, share the same household. how do I h...

  • Visitor
  • I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as w...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Can't Join Duo Despite Cancelling Google Pay Subscription

PlanPremium CountryUK DeviceXiaomi Poco X3 Pro / Desktop PC Operating SystemAndroid 13 / Windows 11 My Question or IssueMy partner has set up a Spotify Duo account. They sent me a link to add my current premium account to the plan. When I click the l...

  • Newbie
  • Plan Premium   Country UK   Device Xiaomi Poco X3 Pro / Desktop PC   Operating System Android 13 / Windows 11   My Question or Issue My partner has set up a Spotify D...
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 2 likes
  • 337 Views
  • 1 replies
  • 2 likes

Superuser Contribution Change location/country settings

Hi,I was suddenly asked by Spotify to change my location to my current one (UK) maybe because I am staying here for more than 2 months now. However, I set up my account and is subscribed to premium in my home country (PH). How should I check that my ...

  • Casual Listener
  • Hi, I was suddenly asked by Spotify to change my location to my current one (UK) maybe because I am staying here for more than 2 months now. However, I set up my account and is subscribed to premium...
  • Maxim
  • Spotify Star
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Solved!! How do I change my premium individual plan to basic individual

I used to have basic individual plan on my account, however I cancelled it as I was paying for both premuim and basic, I blocked the premium plan and then subscribed with google play, but now I want to change my plan to basic individual but I do not ...

  • Casual Listener
  • I used to have basic individual plan on my account, however I cancelled it as I was paying for both premuim and basic, I blocked the premium plan and then subscribed with google play, but now I want ...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Trying to get premium, can't choose state outside of USA.

Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't progress.

  • Visitor
  • Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't pro...
  • nemytau
  • Visitor
  • 2901 Views
  • 4 replies
  • 0 likes
  • 2901 Views
  • 4 replies
  • 0 likes