Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 124981 Views
- 82 replies
- 10 likes
- 124981 Views
- 82 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14915 Views
- 27 replies
- 2 likes
- 14915 Views
- 27 replies
- 2 likes
Solved!! Student premium extension
PlanStudent PremiumCountry UKMy Question or IssueI signed up for student Premium with this account via unidays, I received an email yesterday that it will change or can be extended i have tried to extend it and it says my credentials are in use on an...
- Plan Student Premium Country UK My Question or Issue I signed up for student Premium with this account via unidays, I received an email yesterday that it will change or can be extended i have tri...
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- Spotify Star
- 575 Views
- 2 replies
- 0 likes
- 575 Views
- 2 replies
- 0 likes
Accidentally moved onto premium family?
PlanPremiumCountry UkDeviceSony xperia x compact Operating SystemAndroid My Question or Issue Hi! Yesterday spotify(app) informed me it was having issues processing my subscription payment. Naturally i followed the instructions and re-added my paymen...
- Plan Premium Country Uk Device Sony xperia x compact Operating System Android My Question or Issue Hi! Yesterday spotify(app) informed me it was ha...
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- Spotify Star
- 266 Views
- 2 replies
- 0 likes
- 266 Views
- 2 replies
- 0 likes
Spotify Premium renewing by itself.
As seen below, you can see the times of the recieved e-mails. On the 5th of August I subscribed to Premium and instantly cancelled the subscription after the payment was made. I have done this multiple time throughout the years as I don't always use ...
- As seen below, you can see the times of the recieved e-mails. On the 5th of August I subscribed to Premium and instantly cancelled the subscription after the payment was made. I have done this multip...
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- Community Legend
- 828 Views
- 2 replies
- 0 likes
- 828 Views
- 2 replies
- 0 likes
Superuser Contribution What is wrong with my profile sub
PlanPremiumCountry NLDevice Samsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueFrom my phone, I wanted to try out the premium for 1 month free. I followed the steps and paid the 0.01. Got the email that I have the 30 day trial. But In ...
- Plan Premium Country NL Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue From my phone, I wanted to try out the premium for 1 month free. ...
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- Spotify Legend
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Conta premium não está funcionando
PlanoPremiumPaís BrasilDispositivoMoto E4Sistema operacionalAndroid Minha pergunta ou problemaPaguei minha assinatura em 07/06 valor equivalente a 6 meses de premium, e minha conta está como usuário free, como se o premium tivesse expirado...O que fa...
- Plano Premium País Brasil Dispositivo Moto E4 Sistema operacional Android Minha pergunta ou problema Paguei minha assinatura em 07/06 valor equivalente a 6 meses de premium, e ...
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Solved!! Changing family plan during 1st 3 month discount plan in Japan
Plan: Premium - 100yen per 1st 3monthCountry: Japan Hello, I’m new-bie here.I’ve just subscribed a premium plan. And I’m wondering change it to a family plan. So please tell me how I’ll be charged the plan since my plan now is discount one for the 1s...
- Plan: Premium - 100yen per 1st 3month Country: Japan Hello, I’m new-bie here. I’ve just subscribed a premium plan. And I’m wondering change it to a family plan. So please...
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- Casual Listener
- 454 Views
- 2 replies
- 0 likes
- 454 Views
- 2 replies
- 0 likes
Superuser Contribution No puedo cancelar la suscripción temporal gratuita a Premium y me están cobrando indebidamente
Me suscribí a Premiun por tres meses de forma gratuita y esa suscripción gratuita finalizaba a finales de agosto. Cuando fui a cancelarla para pasar de nuevo a suscripción Free, no pude hacerlo puesto que en la página web se me indicaba que mi suscri...
- Me suscribí a Premiun por tres meses de forma gratuita y esa suscripción gratuita finalizaba a finales de agosto. Cuando fui a cancelarla para pasar de nuevo a suscripción Free, no pude hacerlo ...
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- Spotify Legend
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes
Superuser Contribution Says i have free account. Still taking my money.
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a premium Spotify account. But on my phone it tries to tell me that I have a free account and it won't let me pl...
- Plan Premium Country United States Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a premium Spotify ...
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- Spotify Legend
- 898 Views
- 11 replies
- 0 likes
- 898 Views
- 11 replies
- 0 likes
Superuser Contribution Been charged RM4 after move from Premium to Premium Family
PlanPremium for FamilyCountryMalaysiaDeviceiPhone XOperating SystemiOS 11 My Question or IssueI have been charged RM4 and RM22.40 after move from Premium to Premium for Family subscription. What is the RM4 charge after I`ve been charged RM22.40 for `...
- Plan Premium for Family Country Malaysia Device iPhone X Operating System iOS 11 My Question or Issue I have been charged RM4 and RM22.40 after move from Premium to Premium for Famil...
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- Spotify Legend
- 442 Views
- 1 replies
- 0 likes
- 442 Views
- 1 replies
- 0 likes
Superuser Contribution Pin Problems
I use android device to listen on some music.I want to upgrade to premium with mobile payment.I have registered my phone number as well , I received the PIN fast in my messages but everytime I put in the PIN in the redeem section of my account, I did...
- I use android device to listen on some music.I want to upgrade to premium with mobile payment.I have registered my phone number as well , I received the PIN fast in my messages but everytime I put in...
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- Spotify Legend
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution premium for students
I tried to get the spotify premium discount for students, but it did not could not confirm that I am a student. I go to DePaul University, how can i get the discount?
- I tried to get the spotify premium discount for students, but it did not could not confirm that I am a student. I go to DePaul University, how can i get the discount?
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- Spotify Legend
- 937 Views
- 11 replies
- 0 likes
- 937 Views
- 11 replies
- 0 likes
want to update to premium
hi ,i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium again but having the same payment problem .
- hi , i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium ...
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- Spotify Star
- 236 Views
- 1 replies
- 1 likes
- 236 Views
- 1 replies
- 1 likes
Superuser Contribution I have premium when I alredy canceled it
I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem is that now it appears that my subscription ends on ...
- I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem i...
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- Spotify Legend
- 233 Views
- 1 replies
- 0 likes
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Payment
- 233 Views
- 1 replies
- 0 likes
Payment
Hey all I wanted too pay for premium a hour ago and it didnt worked not for any card .any one else got problemsThanks PlanFree/PremiumCountry BelgiumOperating System(iOS 10, Android Oreo, Windows 10,etc.)
- Hey all I wanted too pay for premium a hour ago and it didnt worked not for any card .any one else got problems Thanks Plan Free/Premium Country Belgium Operating System (iO...
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Annullamento di abbonamento
Salve. Ho annullato oggi il mio abbonamento premium dopo la prova gratuita di 30 gg. L'abbonamento scade oggi ma mi dice, nonostante l'annullamento, che potrò utilizzare spotify premium ancora per un mese. Non mi serve e non voglio pagare il mensile....
- Salve. Ho annullato oggi il mio abbonamento premium dopo la prova gratuita di 30 gg. L'abbonamento scade oggi ma mi dice, nonostante l'annullamento, che potrò utilizzare spotify premium...
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- Spotify Star
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
Cannot continue my premium membership
Hi all, I started my spotify premium membership when I was living in Japan almost two years ago. Last month I moved back to China and unfortunately, my Japan's credit card will be expired next month. I tried to use my China's visa card to continue my...
- Hi all, I started my spotify premium membership when I was living in Japan almost two years ago. Last month I moved back to China and unfortunately, my Japan's credit card will be ex...
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- Spotify Star
- 409 Views
- 3 replies
- 0 likes
- 409 Views
- 3 replies
- 0 likes
Moved Countries with Premium for Family
PlanPremium for FamilyCountrySouth Africa Device(iPhone 7)Operating System(iOS 10) My Question or Issue Hi,I have recently decided to stay in South Africa. My card in the UK is not active and the family subscription needs to be renewed however every ...
- Plan Premium for Family Country South Africa Device (iPhone 7) Operating System (iOS 10) My Question or Issue Hi, I have recently decided to stay in South Africa. My c...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
What happens when I cancel my Spotify Premium subscription?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry BulgariaDeviceiPhone 6sOperating SystemiOS 11 My Question or Issue Will I be able to listen to the song I downloaded...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Bulgaria Device iPhone 6s Operating System iOS ...
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- Spotify Star
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
When does my subscription end?
DISCLAIMER: This might be not as important of a question but oh well.So I got the three months of premium for $0.99 on May 17, 2017 at around 3:30. And this group I like is dropping their album at 6am on August 17, 2017: the day I finish my subscript...
- DISCLAIMER: This might be not as important of a question but oh well. So I got the three months of premium for $0.99 on May 17, 2017 at around 3:30. And this group I like is dropping their album a...
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- Spotify Star
- 1410 Views
- 1 replies
- 0 likes
- 1410 Views
- 1 replies
- 0 likes
Got charged $10 for my student account
How can I get refunded and how do I ensure this doesn't happen again?
- How can I get refunded and how do I ensure this doesn't happen again?
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes