Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 154454 Views
- 105 replies
- 12 likes
- 154454 Views
- 105 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 17589 Views
- 27 replies
- 4 likes
- 17589 Views
- 27 replies
- 4 likes
Superuser Contribution When will the new subscription start?
PlanFree/PremiumCountry Norway My Question or IssueI've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free trial it said I would get charged on Aug 1st, but on my profile it says Aug...
- Plan Free/Premium Country Norway My Question or Issue I've seen different dates being listed, so I'm wondering when I will be billed for my subscription. When I started the free tr...
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- Spotify
- 289 Views
- 4 replies
- 0 likes
- 289 Views
- 4 replies
- 0 likes
Spotify didn't accept my payment method
I know that I have more than the necessary money in my account for paying my subscription and when I put my data Spotify denies my payment.
- I know that I have more than the necessary money in my account for paying my subscription and when I put my data Spotify denies my payment.
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- Newbie
- 285 Views
- 2 replies
- 0 likes
- 285 Views
- 2 replies
- 0 likes
Can´t Change Country for Premium Payment
So i follow the very useless and mediocre help you get from spotify. Go my my account, click sbscription, give it a method of payment for my new country and.... it tells me the new zip code does not match the selected country. Of course it´s not gonn...
- So i follow the very useless and mediocre help you get from spotify. Go my my account, click sbscription, give it a method of payment for my new country and.... it tells me the new zip code does not ...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Upgrade
I am trying to upgrade to premium. Every time I click on your add to upgrade for 60 days which ends on 2/14/18 it doesn’t give me a link to upgrade.
- I am trying to upgrade to premium. Every time I click on your add to upgrade for 60 days which ends on 2/14/18 it doesn’t give me a link to upgrade.
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Debits from 2 different bank account
Hello, My Spotify premium has been debited in 2 different bank account, my former bank account and the new one I gave to connect to premium's...Does anybody knows how to stop this without cancelling my premium account ?There is no way tout contact Sp...
- Hello, My Spotify premium has been debited in 2 different bank account, my former bank account and the new one I gave to connect to premium's... Does anybody knows how to stop this without ...
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- Spotify Star
- 244 Views
- 1 replies
- 0 likes
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Stop debits on 2 bank accounts for 1 premium's
- 244 Views
- 1 replies
- 0 likes
Subscription renewal with Paypal instead of a credit card rejected several time
I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French)And my PAYPAL card has been already verified with the two small amounts recorded in my account...
- I check: same country, same email, no way, back to a message saying "Une erreur s'est produite. Veuillez reessayer, ou obtenez de l'aide." (Sorry in French) And my PAYPAL card has been already ...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Password
Hi, I have to change my payment details but I forgot my password and I dont use the e-mail address anymore. What should I do?
- Hi, I have to change my payment details but I forgot my password and I dont use the e-mail address anymore. What should I do?
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
paid via Dragonpay
Hi guys! i paid via BDO and dragonpay. After the payment, it says that it is succesful, but shouldn’t it be updated automatically in the application? i’m still using the free version. i’m quite confused:( What to do please help.
- Hi guys! i paid via BDO and dragonpay. After the payment, it says that it is succesful, but shouldn’t it be updated automatically in the application? i’m still using the free version. i’m quite confu...
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- Spotify Star
- 390 Views
- 1 replies
- 0 likes
- 390 Views
- 1 replies
- 0 likes
Premium
I’ve got an email that says my 30 day free trail is ready but it’s not working on my account
- I’ve got an email that says my 30 day free trail is ready but it’s not working on my account
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- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Changing Credit Card- Spotify will only allow update to Pay pal
I am looking to change the credit card linked to premium account. When I follow directions to change card settings it only allows me to select paypal and takes me to the paypal website everytime. I do not have paypal. Please help
- I am looking to change the credit card linked to premium account. When I follow directions to change card settings it only allows me to select paypal and takes me to the paypal website everytime. I d...
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- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Payment failed
I have a card attached to my spotify account and it has more than the amount needed to charge the card monthly yet it won't do so. And I am quite annoyed that I am going to lose my premium today because of this.
- I have a card attached to my spotify account and it has more than the amount needed to charge the card monthly yet it won't do so. And I am quite annoyed that I am going to lose my premium today beca...
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- Spotify Star
- 281 Views
- 1 replies
- 0 likes
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Android
- 281 Views
- 1 replies
- 0 likes
Changing the country in my account
Hi everyone, I have recently immigrated to Canada and am trying to add my new Canadian credit card as my form of payment for my Premium, yet I seem unable to change my country or postal code as the moment I enter in the new Canadian address, it says ...
- Hi everyone, I have recently immigrated to Canada and am trying to add my new Canadian credit card as my form of payment for my Premium, yet I seem unable to change my country or posta...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Spotify Deletes Downloaded Music
At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it offline when not downloaded, which I'm fine with, ...
- At least once a week, my entire collection of downloaded music on Spotify gets deleted and I have to redownload all of it. Occasionally the files get turned into cache files, where I can listen to it...
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- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
My Spotify premium has just randomly changed back to the free version half way through a song
My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???
- My Spotify premium has just randomly changed back to the free app when i was halfway through a song ???? What’s happening???
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Website not allowing me to change my credit card
Hi I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page. When I click 'update' it doesn't take me to a new page wher I can enter in my new credit card details, it simply refreshes the current page. Any idea...
- Hi I'm trying to change my credit card on the https://www.spotify.com/nz/account/subscription/ page. When I click 'update' it doesn't take me to a new page wher I c...
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Charged twice within a 9 day period
So I payed for spotify on February 26 and now I got charged again this March 7 it hasnt been a month yet
- So I payed for spotify on February 26 and now I got charged again this March 7 it hasnt been a month yet
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Spotify won't accept my credit card
I always use the same credit card, but the last month the payment didn't proceess, I tried with another credit card but is the same problem. I don't know what more to do.
- I always use the same credit card, but the last month the payment didn't proceess, I tried with another credit card but is the same problem. I don't know what more to do.
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- Spotify Star
- 1106 Views
- 1 replies
- 0 likes
- 1106 Views
- 1 replies
- 0 likes
Disconnecting Facebook from Premium Spotify Account
Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again but still my premium subscription was completely gon...
- Please help! I recently disconnected my facebook from my premium Spotify account, then suddenly my premium subscription was lost and all my playlists were gone. I tried to connect my facebook again b...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Solved!! existing payment method and country suddenly don't match
PlanFree (Premium not working!)Country ItalyDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI went premium on Jan 2018 after 2 yrs of free. Because my card expired, payment of July went wrong. Trying to update my paying method with my new ca...
- Plan Free (Premium not working!) Country Italy Device iPhone 8 Operating System iOS 10 My Question or Issue I went premium on Jan 2018 after 2 yrs of free. Because my card...
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- Spotify Star
- 760 Views
- 3 replies
- 0 likes
- 760 Views
- 3 replies
- 0 likes
My family members have a free trail but i want to add them to a family plan. How does that affect pa
My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc?Been round the houses to try and get an answer to this, why not have a customer service tab or something...
- My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc? Been round the houses to try and get an answer to t...
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- Community Legend
- 701 Views
- 5 replies
- 0 likes
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Family PlanFree Trails
- 701 Views
- 5 replies
- 0 likes