Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
125227 Views
82 replies
10 likes

125227 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14936 Views
27 replies
2 likes

14936 Views
27 replies
2 likes

Superuser Contribution Problems with payment

So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify family it bought a 1 month recurring for S$9.90.Th...

lczR
Newbie
So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify...
2018-05-02 2:32:09 AM
2018-05-05 3:11:00 AM
Alfredo
Roadie
187 Views
1 replies
0 likes

187 Views
1 replies
0 likes

Superuser Contribution Problema con pago para estudiantes

Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y enviarla, y cuando regrese a la app, me regreso a la ...

ArmandoCamacho
Newbie
Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y en...
2018-05-01 11:50:34 PM
2018-05-05 3:06:35 AM
Alfredo
Roadie
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

Superuser Contribution No funciona suscripción plan familiar

Hola, tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan. Como podrían entrar de nuevo??

Vijimene
Newbie
Hola, tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan. Como podrían entrar de nuevo??
2018-05-01 11:32:39 PM
2018-05-05 3:04:22 AM
Alfredo
Roadie
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

Superuser Contribution Partner refused access to my Premium Family Account

HiMy partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying for it is if I can add him... and I've tried acceptin...

pcotter
Newbie
Hi My partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying ...
2018-05-01 10:44:00 PM
2018-05-05 3:01:57 AM
Alfredo
Roadie
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

Superuser Contribution Spotify paid twice?

Hello,So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to change the payment option for some reason (and also pr...

Lizabel
Newbie
Hello, So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to c...
2018-05-01 10:02:04 PM
2018-05-05 2:59:43 AM
Alfredo
Roadie
260 Views
1 replies
0 likes

260 Views
1 replies
0 likes

Superuser Contribution Problemas para suscribirme

Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido

DAlejandro25
Newbie
Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido
2018-05-01 9:07:44 PM
2018-05-05 2:52:41 AM
Alfredo
Roadie
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Superuser Contribution Paypal

Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as a payment option for me?

dickbutt69lol
Newbie
Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as...
2018-05-01 9:03:56 PM
2018-05-05 2:47:46 AM
Alfredo
Roadie
8040 Views
1 replies
0 likes

8040 Views
1 replies
0 likes

Superuser Contribution Payment deducted for an old premium account

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just checked my bank statement and there was a deduction ma...

Alifk69
Newbie
I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just c...
2018-05-01 4:07:29 PM
2018-05-05 2:40:11 AM
Alfredo
Roadie
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Superuser Contribution Dinero retenido

Spoiler (Highlight to read)Hola buenas tardesCreo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por retenerme dos veces 49.99 que pu...

ExonEfra
Newbie
Hola buenas tardes Creo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por rete...
2018-05-01 9:17:06 AM
2018-05-05 2:30:06 AM
Alfredo
Roadie
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Superuser Contribution My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someon...

JessicaShir
Newbie
I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so ...
2018-04-30 12:38:35 AM
2018-05-05 2:21:49 AM
Alfredo
Roadie
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Superuser Contribution Para kesildi ancak premium üyelik olmadı

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

Metehan67
Newbie
Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.
2018-04-30 5:46:37 PM
2018-05-05 2:13:29 AM
Alfredo
Roadie
177 Views
1 replies
0 likes

177 Views
1 replies
0 likes

Superuser Contribution Hola, necesito ayuda!

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...

DianaJuarez
Newbie
Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...
2018-04-30 2:58:21 PM
2018-05-05 2:01:18 AM
Alfredo
Roadie
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

Superuser Contribution More payment options.

So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?

user-removed
Visitor
So I have 2 accounts and I accidentally paid for the wrong one. Is there a possiblilty that it could be changed over?
2018-04-29 1:34:02 PM
2018-05-05 1:59:02 AM
Alfredo
Roadie
786 Views
1 replies
0 likes

786 Views
1 replies
0 likes

Superuser Contribution Renovación de suscripción de plan familiar y me cobra el plan simple premium.

Mi problema es que ayer 24 de Abril renové la suscripción del contrato familiar, a lo largo del día verifique el estado de mi saldo en mi tarjeta y note que habían cobrado un saldo menor a lo que suele ser por el plan familiar a lo que ingresó en el ...

Garcia478
Newbie
Mi problema es que ayer 24 de Abril renové la suscripción del contrato familiar, a lo largo del día verifique el estado de mi saldo en mi tarjeta y note que habían cobrado un saldo menor a lo que sue...
2018-04-26 1:29:53 AM
2018-05-05 1:55:42 AM
Alfredo
Roadie
1629 Views
1 replies
0 likes

1629 Views
1 replies
0 likes

"Falha no pagamento"

Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema. Uso o cartao normalmente no dia a dia, esta como forma d...

arturlazzarini
Newbie
Quando tentava atualizar a forma de pagamento, recebia o erro "Falha no pagamento. Tente novamente ou use outra forma de pagamento.". Porem, sempre utilizei o mesmo cartao e nunca deu problema.&...
2017-12-21 3:37:46 PM
2018-05-05 1:11:23 AM
BrunnoDaSilva
Casual Listener
2654 Views
8 replies
23 likes

2654 Views
8 replies
23 likes

subscription expired in advance

Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?

Swordmoon
Casual Listener
Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?
2018-05-04 9:16:06 PM
2018-05-04 10:02:36 PM
Swordmoon
Casual Listener
367 Views
6 replies
1 likes

367 Views
6 replies
1 likes

Família Spotify...

Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a partir de e-mail e preenchido o endereço corretament...

patricklqz
Newbie
Recebei hoje um e-mail de vocês dizendo que não era possível reconhecer que os usuarios da minha família(TODOS) moravam na minha residência. Mas como isso é possível se todas contas foram criadas a p...
2018-05-04 9:08:51 PM
2018-05-04 9:32:14 PM
Bittencourt
Spotify Star
267 Views
1 replies
0 likes

267 Views
1 replies
0 likes

Switched phones...Premium not working

I just got a new phone and tried to switch my account to it but is not recognizing that I have a premium account - what should I do?

DJA88
Newbie
I just got a new phone and tried to switch my account to it but is not recognizing that I have a premium account - what should I do?
2018-05-04 4:11:15 PM
2018-05-04 4:30:10 PM
Nico
Community Legend
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

Payment failed. try again or use a different payment method

Hello!I recently moved to Romania and I got a new Romanian credit card. I previously lived in a country that did not have Spotify so I just got it recently when I moved here. I don't have Spotify premium but every time I try to get it (there's no Pay...

lailadarwish
Casual Listener
Hello! I recently moved to Romania and I got a new Romanian credit card. I previously lived in a country that did not have Spotify so I just got it recently when I moved here. I don't have Spot...
2018-05-01 10:56:52 AM
2018-05-04 2:21:35 PM
Ed-Silk
Casual Listener
8571 Views
8 replies
0 likes

8571 Views
8 replies
0 likes

Can't purchase Spotify Premium

I just downloaded the Spotify App and I want to upgrade to the Premium plan, but I'm getting the following message 'Spotify Premium Can not be purchased in this app' see attached screen shot How to go about upgrading to Premium if I can't do it throu...

BaliLush
Newbie
I just downloaded the Spotify App and I want to upgrade to the Premium plan, but I'm getting the following message 'Spotify Premium Can not be purchased in this app' see attached screen shot H...
2018-05-04 7:36:06 AM
2018-05-04 8:03:18 AM
Luke
Spotify Star
409 Views
1 replies
0 likes
Premium
Subscription

409 Views
1 replies
0 likes

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