Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 141773 Views
- 100 replies
- 12 likes
- 141773 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16628 Views
- 27 replies
- 4 likes
- 16628 Views
- 27 replies
- 4 likes
Can't change card
I'm getting annoyed Spotify tells me I owe them okay well it won't accept my card because apparently I have insufficient funds that parts okay what's not okay is it won't let me remove my old card number and put my new one in I'm not trying to pay ri...
- I'm getting annoyed Spotify tells me I owe them okay well it won't accept my card because apparently I have insufficient funds that parts okay what's not okay is it won't let me remove my old card nu...
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- Regular
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
problems with premiun
Hi there Spotify took 9.99 euros for 3months premium for my account. But still showing free member. No premium member. pls sort this out. my account
- Hi there Spotify took 9.99 euros for 3months premium for my account. But still showing free member. No premium member. pls sort this out. my account <removed sensitive inf...
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Joining a Family Plan while on my own Premium plan currently
I have had my own preium account for a few years, and I just accepted an invitation to join a family plan. I did not cancel my own premium subscription or do anything regarding my own subscription. Now, it says I am part of a family plan, but with no...
- I have had my own preium account for a few years, and I just accepted an invitation to join a family plan. I did not cancel my own premium subscription or do anything regarding my own subscription. N...
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Discount Family Subscriptions!
My son is in college and is currently a subscriber to Spotify with free Hulu. If I begin a family plan and bring him over to my account will he lose the free Hulu?
- My son is in college and is currently a subscriber to Spotify with free Hulu. If I begin a family plan and bring him over to my account will he lose the free Hulu?
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- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Changing from a standard premium subscription to a student subscription
I currently have a premium Spotify account and am paying the full price but have just been told by a friend that I would qualify for a student discount as I am a full time university student in Australia. How do I obtain a student discount without ca...
- I currently have a premium Spotify account and am paying the full price but have just been told by a friend that I would qualify for a student discount as I am a full time university student in Austr...
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Being charged for student premium but I’m with free Spotify
So what happened was I wanted to get the student Spotify thinking students in aus high schools can get it. So I put my bank details but then it took me to a page asking for university ID which I don’t have. So I just pressed back and it took me back ...
- So what happened was I wanted to get the student Spotify thinking students in aus high schools can get it. So I put my bank details but then it took me to a page asking for university ID which I don’...
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Solved!! Why I cannot buy the option premium for 3 mounths for 0.99 USD
Help pls
- Help pls
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- Casual Listener
- 361 Views
- 2 replies
- 0 likes
- 361 Views
- 2 replies
- 0 likes
Moving between accounts
I am panning to buy a premium family account. My daughter has a student account. How can she switch to the family account, without losing her Spotify data, e.g. playlists etc?
- I am panning to buy a premium family account. My daughter has a student account. How can she switch to the family account, without losing her Spotify data, e.g. playlists etc?
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- Casual Listener
- 262 Views
- 2 replies
- 0 likes
- 262 Views
- 2 replies
- 0 likes
Premium for students changing prematurely
I'm a student for at least one a half more years and maybe more. I can't find a way to update it back to premium for students.
- I'm a student for at least one a half more years and maybe more. I can't find a way to update it back to premium for students.
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- 148 Views
- 0 replies
- 0 likes
- 148 Views
- 0 replies
- 0 likes
I dont get to get premium for familiy to work
I dont get premium family to work.. i get in, the others get it one the sight but it dont work one the app!
- I dont get premium family to work.. i get in, the others get it one the sight but it dont work one the app!
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- 129 Views
- 0 replies
- 0 likes
- 129 Views
- 0 replies
- 0 likes
They charge me with a card that is written off.
Good, my problem is that they are me, charging the premium from a card that is written off months ago, and "the purchase of the premium" is 2 years ago .. Some moderator with whom you can speak for MP please, many Thank you.
- Good, my problem is that they are me, charging the premium from a card that is written off months ago, and "the purchase of the premium" is 2 years ago .. Some moderator with whom you can speak for M...
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- 143 Views
- 0 replies
- 0 likes
- 143 Views
- 0 replies
- 0 likes
Can't update country... so I can't update card
Hi, I opened an account when I was living in the US with a US card, I have since moved to Canada and I've been trying to update my card info for months. I can not update the country I've tried every way the support team has suggested with no luck. Pl...
- Hi, I opened an account when I was living in the US with a US card, I have since moved to Canada and I've been trying to update my card info for months. I can not update the country I've tri...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Never received Email confirmation, receipt for Spotify Premium gift.
Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...
- Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or rece...
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- Casual Listener
- 777 Views
- 2 replies
- 0 likes
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Mac
- 777 Views
- 2 replies
- 0 likes
Can't log in with un and pw
Extremely frustrated! My wife pays for Spotify for our house. We typically don't listen at the same time so it works great for us. I can log in with her username and password on my computer and on the stand alone app on my phone WITH a username and p...
- Extremely frustrated! My wife pays for Spotify for our house. We typically don't listen at the same time so it works great for us. I can log in with her username and password on my computer and on th...
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- Casual Listener
- 497 Views
- 2 replies
- 0 likes
- 497 Views
- 2 replies
- 0 likes
Premium for Family
I upgrade the premium package to Premium for Family Package, i email the link to my member however he cant activate it and a message pop up as 600 - Oops something when wrong, please try again. or We're all mixed up. Please help
- I upgrade the premium package to Premium for Family Package, i email the link to my member however he cant activate it and a message pop up as 600 - Oops something when wrong, please try again. or We...
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- Newbie
- 472 Views
- 6 replies
- 1 likes
- 472 Views
- 6 replies
- 1 likes
changing postal code and payment
The credit card used to pay for our premium family plan had to be cancelled so I followed the link emailed to me about updating to a new payment method. I have tried inputing my new card infomration three times and it keeps popping up with a red warn...
- The credit card used to pay for our premium family plan had to be cancelled so I followed the link emailed to me about updating to a new payment method. I have tried inputing my new card infomration ...
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- 214 Views
- 0 replies
- 0 likes
- 214 Views
- 0 replies
- 0 likes
Family plan not updating mobile
I was invited to my family plan by my dad. I joined fine but now it is not updating in the spotify app. I log into the website just fine and it says I am premium, but if I log in and out of the app Im still on free. Have tried all options I can find ...
- I was invited to my family plan by my dad. I joined fine but now it is not updating in the spotify app. I log into the website just fine and it says I am premium, but if I log in and out of the app I...
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- Spotify Star
- 1044 Views
- 1 replies
- 0 likes
- 1044 Views
- 1 replies
- 0 likes
Pago anual
Como debo hacer si quiero el pago anual? Soy Premium, no hay ningun enlace. Y no, no quiero el plan familiar, simplemente quiero pagar mi cuenta anual.Alguien pudo? Es posible?
- Como debo hacer si quiero el pago anual? Soy Premium, no hay ningun enlace. Y no, no quiero el plan familiar, simplemente quiero pagar mi cuenta anual.Alguien pudo? Es posible?
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- 1192 Views
- 0 replies
- 6 likes
- 1192 Views
- 0 replies
- 6 likes
Payment refund.
Hello Spotify personel, Early this morning the 6th of jaunuary 2018, I had sent money to spotify to resubscribe to premium account status. Unknowingly I had forgotten to put in the discription what I was paying for. Spotify glady took the payment, un...
- Hello Spotify personel, Early this morning the 6th of jaunuary 2018, I had sent money to spotify to resubscribe to premium account status. Unknowingly I had forgotten to put in the discripti...
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Premium for Family failed
Hello, We have been using premium for family but yesterday my payment failed and premium was cancelled, then i made the payment again and started premium for family again but family members can not use it now. Do i need to send invivations again to r...
- Hello, We have been using premium for family but yesterday my payment failed and premium was cancelled, then i made the payment again and started premium for family again but family members ...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes