Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14937 Views
  • 27 replies
  • 2 likes
  • 14937 Views
  • 27 replies
  • 2 likes

overview page not loading

i'm having issues bringing up the page to manage the people on my family plan, it is completely blank and wont load. i tried it on my ipad the other day and now im trying it on the desktop and was wondering if anyone else was having the same problem?

  • Newbie
  • i'm having issues bringing up the page to manage the people on my family plan, it is completely blank and wont load. i tried it on my ipad the other day and now im trying it on the desktop and was wo...
  • Manz
  • Casual Listener
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

gift someone premium

I want to buy spotify premium for someone who has an account. Where can I go to do this?

  • Casual Listener
  • I want to buy spotify premium for someone who has an account. Where can I go to do this?   
  • be-happy
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Using a gift card for 0.99 deal

So I want to buy the 0.99 for 3 months deal, but I’m unsure if I want to use a credit card as I feel it may be unsafe. If I buy a gift card from the store, can I use that gift card to get the 0.99 for 3 months offer? Or does it only work for regular ...

  • Newbie
  • So I want to buy the 0.99 for 3 months deal, but I’m unsure if I want to use a credit card as I feel it may be unsafe. If I buy a gift card from the store, can I use that gift card to get the 0.99 fo...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Family subscription abroad

Hi! I would like to subscribe to a family account but my famiily lives in Europe (they would be billed for it), while I live in the United States. Would it work? Or I am restricted to 14 days as with the free account? Thank you!

  • Visitor
  • Hi!   I would like to subscribe to a family account but my famiily lives in Europe (they would be billed for it), while I live in the United States. Would it work? Or I am restricted to 1...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Premium subscription not working

I'm tryna pay with paypal and it's just keep refreshing me back from the first step.I can't get a premium.

  • Casual Listener
  • I'm tryna pay with paypal and it's just keep refreshing me back from the first step. I can't get a premium.
  • Maxim
  • Spotify Star
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Changed credit card

I recently changed the credit card on file. I was charged this week on my old card and my account says that my next payment is being charged this coming week. Not only do I not want to be charged twice, but I don't want to be charged on my old card.

  • Newbie
  • I recently changed the credit card on file.  I was charged this week on my old card and my account says that my next payment is being charged this coming week.  Not only do I not want ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Spotify Premium using GRAB points

Hi guys, I cannot avail my spotify premium for 60 days that I purchased from reward points on my GRAB app, it says that the codeis invalid. I contacted the grab support but they told me that I should contact spotify for the subscription. What should ...

  • Newbie
  • Hi guys, I cannot avail my spotify premium for 60 days that I purchased from reward points on my GRAB app, it says that the codeis invalid. I contacted the grab support but they told me that I should...
  • 6257 Views
  • 0 replies
  • 7 likes
  • 6257 Views
  • 0 replies
  • 7 likes

Superuser Contribution Premium Feature Problem

Hello guys, i have a problem regarding with my playlist. I already registered on a premium subscription but when I try to play the next song there's a pop up "You Discovered a Premium Feature! Upgrading to spotify premium will unlock it". How can I u...

  • Newbie
  • Hello guys, i have a problem regarding with my playlist. I already registered on a premium subscription but when I try to play the next song there's a pop up "You Discovered a Premium Feature! Upgrad...
  • Danieldixon
  • Newbie
  • 3631 Views
  • 4 replies
  • 0 likes
  • 3631 Views
  • 4 replies
  • 0 likes

Spotify Premium

Good day, nag bayad na po ako ng spotify premium ngayong December 23, 2017 sa SM Fairview 17:49pm worth Php 129.00 sa Acct. No. 3F5CZ5W1 tapos tinignan ko po yung spotify ko naka free pa din po. Ano po magiging remedyo dun???

  • Newbie
  • Good day, nag bayad na po ako ng spotify premium ngayong December 23, 2017 sa SM Fairview 17:49pm worth Php 129.00 sa Acct. No. 3F5CZ5W1 tapos tinignan ko po yung spotify ko naka free pa din po. Ano ...
  • Jeffrey014
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Payment

I'm trying to get premium and it says payment failed, so I tried it on another phone with the same card and it worked but not on mine

  • Newbie
  • I'm trying to get premium and it says payment failed, so I tried it on another phone with the same card and it worked but not on mine 
  • Luke
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

problem with paypal

hi...my daughter used the three month .99 euros and i used my paypal to pay for it. Now i am trying to use it for my own computer paying with my paypal. it will not come through...why??

  • Newbie
  • hi...my daughter used the three month .99 euros and i used my paypal to pay for it. Now i am trying to use it for my own computer paying with my paypal. it will not come through...why??
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Activate family subscription after deactivating partner premium plan

Hi, I recently deactivated my premium plan which was through O2 (a Czech company). I now want to activate family subscription, but I cannot, since on spotify page, it still says I am using O2 subscription. Is there any way around this?

  • Newbie
  • Hi, I recently deactivated my premium plan which was through O2 (a Czech company). I now want to activate family subscription, but I cannot, since on spotify page, it still says I am using O2 su...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Payment with same credit card

I wanted to do spotify premium the 0.99¢ one but it wouldn’t let me because I used my mother’s credit card and she also used it for her own spotify. what do I do?

  • Newbie
  • I wanted to do spotify premium the 0.99¢ one but it wouldn’t let me because I used my mother’s credit card and she also used it for her own spotify. what do I do? 
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Paid for $99 annual plan, subscription page still says $9.99 monthly???

Says I'm about to still be charged $9.99 again end of December. I don't want to be double charged. Why didn't my membership update? Help!!!

  • Newbie
  • Says I'm about to still be charged $9.99 again end of December.  I don't want to be double charged.  Why didn't my membership update?  Help!!!
  • zlebs
  • Newbie
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Solved!! Premium Family subscription - Address cannot be verified

Good morning everyone, I'm having major trouble with the family subscription. It got automatically cancelled for my wife, due to ... not being able to verify home address. Despite we've literally filled in our actual address, it simply doesn't work. ...

  • Casual Listener
  • Good morning everyone,   I'm having major trouble with the family subscription. It got automatically cancelled for my wife, due to ... not being able to verify home address.   Despite w...
  • hmgaliste
  • Newbie
  • 1152 Views
  • 8 replies
  • 2 likes
  • 1152 Views
  • 8 replies
  • 2 likes

premium

If I get Spotify premium on one of my accounts will I also get it on the my other account, cause they both have the same email?

  • Newbie
  • If I get Spotify premium on one of my accounts will I also get it on the my other account, cause they both have the same email?
  • Bethany_Dawn
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Quebec spotify premium

I wanna purchase spotify premium per month but it says my card is invalid ... i pay with my credit card everyday so i think my problem is im from quebec and i don't know what to do ... can someone help me !!!

  • Newbie
  • I wanna purchase spotify premium per month but it says my card is invalid ... i pay with my credit card everyday so i think my problem is im from quebec and i don't know what to do ... can someone he...
  • natsuko
  • Casual Listener
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes

Solved!! Family membership

Hello, i have a family forfait and 2 days ago i was disconected from premium. So my brother send me back the email (the invitation to the family forfait). I wrote my information (adress and everything) but its does not work, they send an error messag...

  • Casual Listener
  • Hello, i have a family forfait and 2 days ago i was disconected from premium. So my brother send me back the email (the invitation to the family forfait). I wrote my information (adress and everythin...
  • Maxim
  • Spotify Star
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

STUDENT SUBSCRIPTION

My student subscription ended and I got charged the 9.99 so I cancled it and subscribed again as a student. But it doesn't show up as a student account and won't let me link to my hulu account. What is going on??!

  • Newbie
  • My student subscription ended and I got charged the 9.99 so I cancled it and subscribed again as a student. But it doesn't show up as a student account and won't let me link to my hulu account. What ...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes