Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

can't find the page and gives an error when I click on the spotify premium

can't find the page and gives an error when I click on the spotify premium

So i did it also in another browser , but when I click on this button , it tells me that I should login , and then everything goes in circles and gives me an error
Reply
1 Reply

Hi there,

 

Thanks for reaching out via the Community and welcome!

 

It's worth mentioning that it's possible to get Premium both via this link: https://www.spotify.com/premium/ and from the Account Page here. If you're currently on free, from the Account Page click on 'Explore plans' from where you can see our subscriptions.

 

If you've already tried in a different browser on the same device, what you can also test with is in an incognito-window in the browser, with a different internet connection (mobile data shared via hotspot for example) or even try subscribing on a different device if that's possible.

 

It's worth mentioning that if you're using a VPN, this can cause different issues so it's recommended that you disable it. 

 

If the issue persists, it'd be great if you could share a screenshot of the error message so we can take a look. You can attach it to your next response via the Insert Image option in the post editor, just make sure that no sensitive info is visible (such as payment details for example).

 

We'll be on the lookout for your response.

IvelinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts