[iOS][Connect] Duo account issues

[IB_1]

Hi,

ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re not getting what we are paying for.

thanks,

IB. 

[Maxim]

Hey @IB_1 ,

Thanks for coming to the Community 🙂

With Premium Duo, each person on the plan gets their own Premium account, so no one shares a password and everyone keeps their own saved music and playlists.

The plan manager can invite or remove members on their Duo page.

1. Go to your account page.
2. Select Spotify Premium Duo in the menu on the left.
3. Under People on this plan, select the option to invite or remove someone.

Invited members get a link to join, where they need to:

• Log in to (or sign up for) their own account 
• Confirm their full address

If those instructions don't seem to be working, please post a screenshot of this page and make sure to redact any sensitive info (e.g. details of your payment method), if visible.

Let me know how it goes!