Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Rudra7
Visitor
120990 Views
78 replies
10 likes

120990 Views
78 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
FenrisulvKK
Visitor
14435 Views
27 replies
2 likes

14435 Views
27 replies
2 likes

Superuser Contribution Remove adverts from podcasts

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..?

jbettes
Newbie
Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..? 🤔😅
2020-07-09 7:20:02 AM
2023-04-13 12:25:47 PM
martapg
Visitor
1223 Views
4 replies
2 likes
iOS
Podcasts

1223 Views
4 replies
2 likes

Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.

Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...

DV_Fla
Visitor
Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarP...
2021-12-06 9:00:36 PM
2021-12-09 8:21:34 PM
CarlosE
Moderator
227 Views
1 replies
0 likes
Connect
iOS

227 Views
1 replies
0 likes

Solved!! [iOS] Spotify premium

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve done it so many times I’ve memorized my card info.

Totoroto
Newbie
I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve d...
2021-11-29 6:41:16 AM
2021-11-30 9:14:04 AM
Maxim
Spotify Star
343 Views
1 replies
0 likes
iOS

343 Views
1 replies
0 likes

Superuser Contribution [iOS] Subscription won’t renew even with payment

My premium subscription is telling me to renew my payment. Even tho I pay every month. Literally not the first time. Amazon music here I come.

Mondeeceemo
Visitor
My premium subscription is telling me to renew my payment. Even tho I pay every month. Literally not the first time. Amazon music here I come.
2021-09-25 2:00:17 PM
2021-09-26 8:19:18 PM
Novy
Moderator
341 Views
1 replies
0 likes
iOS

341 Views
1 replies
0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

lorenaa__
Visitor
On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
2021-09-03 7:27:20 AM
2021-09-03 7:03:41 PM
MafeG
Spotify Legend
514 Views
1 replies
0 likes
iOS
Other

514 Views
1 replies
0 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

IB_1
Newbie
Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
2021-08-18 2:05:53 PM
2021-08-19 10:02:17 AM
Maxim
Spotify Star
511 Views
1 replies
0 likes
Connect
iOS

511 Views
1 replies
0 likes

Solved!! [iOS][Partnership] Simultaneous listening on Duo not working

I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan. However, when they are listening on their phone I can't listen on mine and vice-...

donkeysaddle
Visitor
I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan. However, when ...
2021-07-08 10:18:14 PM
2021-07-14 8:22:02 AM
Maxim
Spotify Star
432 Views
1 replies
0 likes
iOS
Partnership

432 Views
1 replies
0 likes

How about making premium subscription available in app?

This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...

PhotonCat
Visitor
This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium ...
2020-12-07 11:52:23 AM
2020-12-22 9:50:11 AM
Maxim
Spotify Star
423 Views
1 replies
0 likes
iOS
Partnership

423 Views
1 replies
0 likes

[iOS] After buying Spotify Duo all of my playlists and liked artists disappeared

So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start from scratch all over again?

Charleseheath
Visitor
So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start fr...
2020-11-13 1:51:54 PM
2020-11-14 8:35:39 AM
Billy-J
Spotify Star
323 Views
1 replies
0 likes
iOS

323 Views
1 replies
0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

ellahutchison
Casual Listener
I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
2020-07-25 4:06:55 AM
2020-09-11 10:12:26 PM
Billy-J
Spotify Star
606 Views
3 replies
0 likes
iOS
Subscription

606 Views
3 replies
0 likes

Solved!! How do I upgrade Hulu Premium to Live on Spotify

I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it. My Hulu account points me back to Spotify and Spotify doesn’t show as having the feature to to upgrade. I am attempting to do t...

Tgalliher01
Newbie
I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it. My Hulu account points me back to Spotify and Spotify doesn’t show as ...
2019-05-19 8:04:59 PM
2019-05-21 7:38:09 AM
Keanu_C
Community Legend
2926 Views
1 replies
0 likes
iOS
Subscription

2926 Views
1 replies
0 likes

[iOS][Subscription] on safari my account says family plan but on the app it says premium trial

My boyfriend is trying to add my account onto his family plan and on safari, it says it worked but on my app, it still says premium trial. I just wanted to make sure that I am actually on his family plan.

ajc99
Newbie
My boyfriend is trying to add my account onto his family plan and on safari, it says it worked but on my app, it still says premium trial. I just wanted to make sure that I am actually on his family ...
2018-11-14 3:55:09 AM
2018-11-14 5:04:28 PM
Luke
Spotify Star
311 Views
1 replies
0 likes
iOS
Subscription

311 Views
1 replies
0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

Essie27
Newbie
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...
2018-03-15 7:49:10 AM
2018-03-24 3:26:16 AM
Alfredo
Roadie
621 Views
1 replies
0 likes
iOS
Mobile
Windows

621 Views
1 replies
0 likes

Superuser Contribution I paid this month and somehow premium has been taken away.

I need this fixed ASAP or my money back. I’ve been a customer for over a year.

user-removed
Visitor
I need this fixed ASAP or my money back. I’ve been a customer for over a year.
2017-10-04 10:05:09 PM
2017-10-06 2:18:26 AM
MonicaM_Bogota
Roadie
401 Views
1 replies
0 likes
Account
iOS
Mobile
Subscription

401 Views
1 replies
0 likes

I have paid but it does'nt work

I have paid for three months Spotify premium but it doesn't work please fix this!

Leongoossen
Newbie
I have paid for three months Spotify premium but it doesn't work please fix this!
2017-06-03 11:30:11 PM
222 Views
0 replies
0 likes
iOS

222 Views
0 replies
0 likes

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