it won't let me join my duo account even though i've updated my address

[#1]

my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan

[ribezaz]

Hello! I understand that you're having trouble joining the Duo plan, even after updating your address.

Here are some suggestions that may help:

Check the Address: Make sure that the address you enter is exactly the same as your partner's. Sometimes, even small differences can cause problems.

Update the Address: Try updating the address again on your account and ask your partner to do the same.

Incognito Mode: Try opening the invite link in an incognito browser window. This can help prevent caching issues.

Clear the cache: In this article you can check out how to do a clean reinstall to free the cache and get full performance of your app.

Hope this helps! If you need anything else, I'm at your disposal.

Cheers,
ribezaz