my premium subscription has gone but I'm still paying for it

[user-removed]

Hi can someone please help.

I had spotify premium on my mobile (samsung S5), I've now upgraded to a Huawai P20 and copied over all apps. 

I opened Spotify but all my downloads have gone and premium is not on, I tried logging out on the S5 but when I urned it back on, I've lost everything on the old phone too.

I've checked my account on my lapop and this does not show that I have premium anymore, yet I've been charged this month.

Ay ideas?

[Billy-J]

Hey @user-removed, welcome to the community 🙂

I'm sorry to hear this. In this case, I'd recommened checking out this support article for more info and for what to do next.

Happy listening 🙂