my premium subscription

[anamachaves]

i paid the premium subscription but this is not working, in my app and in my pc account appear free account. i restart my account but this is  not working.  can anybody helpme please?

thanks 

[MonicaM_Bogota]

Hi, @anamachaves!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

[tolesnel66]

i did this but i cant get the premium account.

[Jannird]

I have the same problem with the trial offer.