not cancelling my subsicribtion

[31lljterqle6g2j6jc6e]

My Question or Issue

i cancelled my subsicribtion but it still charged me and renewed my subsicribtion

i am still being charged after cancelling my subsicribtion

[Novy]

Hey there @31lljterqle6g2j6jc6e, 

Thanks for reaching out here in the Community, and welcome!

We're sorry to hear that this has happened. In this case, we'd suggest reaching out directly to our Support team here. They'll be able to take a look at your account and payment to find out what happened. 

Hope this helps. If anything else comes up, the Community will be here.

Cheers!

[Maxim]

Hey there,

Welcome to the Community 🙂

I recommend checking out this article for the next steps to take.

Let me know how it goes!