paying for premium but not able to access & payment is not showing on mt account

[ken5star]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Anyk17]

Hey!

I can imagine how frustrating it is not getting the service you paid for.

You might have two different Spotify accounts, one subscribed to Premium and the other one still in Free. Could you think of any other email addresses or log in methods you could've used to create an account (e.g. Facebook, Apple, phone number)?

You can try logging in with those alternative details and check your plan profile to confirm the subscription.

If you're able to find a separated individual Premium account, make sure to log in with the same details in the Spotify app.

Hope this helps, let me know how it goes.