premium free trial got canceled

[Massimiliano15]

hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support but they said that they can't share more information with me and now they refuse to answer.
what did I do wrong? and can I do something about it, since I have the receipt of the "payment" of the free trial?

[Maxim]

Hey @Massimiliano15,

Thanks for reaching out.

Here on the Community, we don’t have access to your account, but it sounds like your trial may have been discontinued because you’ve already taken advantage of the offer in the past.

That said, you can still start a regular Premium subscription if you’d like. Just head over to https://spotify.com/premium to get started.

Let me know if you have any other questions! 🙂

[g6rson]

the same thing just happened to me I got a 2 month trial went to cancel it later so I don’t get charged and they took it away 

[NikitaVip1]

Здравствуйте. Оформил бесплатную подписку на 3 месяца, на следующий день она пропала. Я почитал в правилах сказано что если убрать карту для платежа, то бесплатная подписка премиум автоматически переходит на бесплатную версию. Но я не отвязывал свою банковскую карту, в чем причина и вернут ли мне премиум?

Plan 

Premium

Country

Azerbaijan

Device

Xiaomi 11 lite 5g NE

Operating System

Android 14

[#5]

I bought the 3 months free trial and i log in today and its gone . please fix it