problem to join family plan

[lumiflam26]

Plan

Free/Premium

Country

France

Device

Iphone, MacBook Pro

Operating System

(iOS 10, Mac OS)

My Question or Issue

I cancelled my Family Premium fee (became Free Spotify today) to be able to join the one (Family Premium) of my partner. My children are already on his Family Plan. He invited me today., I introduced exactly the same address (where we really live together) and 'there is a problem - please try again later'... Can somebody help me please ? 

[Maxim]

Hey @lumiflam26 ,

Thanks for coming to the Community.

Can you give it a try in another browser and/or another device?

Let me know how it goes 🙂

[thierrywill]

Hello, Thank you for your reaction. 

I tried via Firefox on my devise and the one of my partner…. logged out/in.

It does not work. 😞

Is it maybe because my personal family plan is still active till half May ? 

Thanks for your reaction and help again !

[Maxim]

Hey @thierrywill ,

In that case, I recommend waiting until your own Premium Family plan has expired 🙂

[thierrywill]

Thank you for your help.
Will I lose my playlists ?

[Maxim]

Hey @thierrywill ,

Thanks for getting back.

You keep your playlists and saved music when your account is free. You can also still log in and play with ads.