Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

problema con el pago de premium estudiantes

Solved!

problema con el pago de premium estudiantes

 

Plan

Premium

País

España

Dispositivo

Oppo A9 2020

Sistema operativo

Android

 

Mi pregunta o problema

Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premium esta en pausa y yo he pagado todo el año.

Captura.PNG
Reply

Accepted Solutions
Marked as solution

Hey @pratsbarriel, thanks for reaching out to the Community!

I hope you don't mind me replying in English.

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey @pratsbarriel, thanks for reaching out to the Community!

I hope you don't mind me replying in English.

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts