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problema con un pago que hice para el plan universitario premium y no me lo dio

problema con un pago que hice para el plan universitario premium y no me lo dio

Hicieron cargo a mi tarjeta y no me dieron el plan de universitario premium sigo teniendo Free

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1 Reply

Hi @maualvgar17, welcome to the Spotify Community!

 

We hope you don't mind that we reply in English. If you'd like help in Spanish, remember that you can also reach out to us via email.

 

Are you able to see the current status of the charge? If it hasn't gone through, try signing up for Premium again using an incognito window to see if it makes a difference.

 

Let us know how it goes 🙂

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