sem acesso a minha conta família

[#1]

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

[Jose_M]

Hello @ 

I hope you don't mind me replying in English, since it's the official language in the Spotify Community. It's possible that your account is being removed from your family plan due to Spotify not being able to verify your address. I'd recommend following these steps to verify your address.

Let me know if you have any questions!