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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14399 Views
  • 27 replies
  • 2 likes
  • 14399 Views
  • 27 replies
  • 2 likes

My code for 6 month spotify premium won't work, what do I do?

I bought a spotify premium gift card for 6 months of spotify premium and the code shows up as incorrect.

  • Visitor
  • I bought a spotify premium gift card for 6 months of spotify premium and the code shows up as incorrect.
  • Jose_M
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

mes factures

impossible de retrouver mes factures - il est toujours écrit "pas de reçu" alors que je suis prélevée tous les mois

  • Visitor
  • impossible de retrouver mes factures - il est toujours écrit "pas de reçu" alors que je suis prélevée tous les mois
  • Jose_M
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountry usa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone12proOperating System(iOS 10, Android Oreo, Windows 10,etc.)ios16.2My Question or IssueThe premium was paid on January 10th, so I canceled it because I was su...

  • Visitor
  • Plan Free/Premium Country usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone12pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios16.2 My Question...
  • Jose_M
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Accidentally changed Plan to Family, can't change back

PlanPremium/FamilyCountryPolandMy Question or IssueI accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following message on a top red bar: The payment failed. Please try again...

  • Newbie
  • Plan Premium/Family Country Poland My Question or Issue I accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following m...
  • Jose_M
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Spotify keeps saying update payment

Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method? PlanDuoCountryUnited States DeviceGalaxy s10Operating Syste...

  • Newbie
  • Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method?  ...
  • Jose_M
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • payment issue
  • 167 Views
  • 1 replies
  • 0 likes

I cant use my premium code

PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 11 My Question or IssueI got a premium code from Microsoft Rewards, but when i try to use that, that give me an error

  • Visitor
  • Plan Premium Country Italy Device Desktop Operating System Windows 11   My Question or Issue I got a premium code from Microsoft Rewards, but when i try to use that, that give me an er...
  • Jose_M
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on my iPhone gives me a message that's not come up on my desktop

Spotify account on my iPhone says I've downloaded 38 albums and need to to therefore pay a new amount for a different type of subscription. However, it does not give me this message when I open my Spotify Account on my desktop. I'm not sure what to d...

  • Visitor
  • Spotify account on my iPhone says I've downloaded 38 albums and need to to therefore pay a new amount for a different type of subscription. However, it does not give me this message when I open my Sp...
  • Jose_M
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

AMEX Payment in Dubai

Plan FamilyUnited Arab Emirates I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected as the country, and Dubai is the postal region. Could this is...

  • Casual Listener
  • Plan Family United Arab Emirates   I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected...
  • Jose_M
  • Spotify Star
  • 344 Views
  • 5 replies
  • 0 likes
  • 344 Views
  • 5 replies
  • 0 likes

Hice un pago premium individual pero tengo el familiar. Cómo canceló el ind

Quiero cancelar la cuenta de premium individual, por qué ya tengo el familiar. Pero ya realizaron el cobro y a fin de mes me cobrarán el premium familiar

  • Visitor
  • Quiero cancelar la cuenta de premium individual, por qué ya tengo el familiar. Pero ya realizaron el cobro y a fin de mes me cobrarán el premium familiar
  • Jose_M
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

subscription discounts

None of the below information is require However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc...

  • Newbie
  • None of the below information is require However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook...
  • Jose_M
  • Spotify Star
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

my husband has died. we had premium duo- i need to change it to premium

had premium duo and husband was plan manager but i pay the direct debit and want to change it to just premium

  • Visitor
  • had premium duo and husband was plan manager but i pay the direct debit and want to change it to just premium
  • Jose_M
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

payment price change

my monthly payment have changed

  • Visitor
  • my monthly payment have changed
  • Jose_M
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Why does Spotify keep kicking one of our family members out of premium?

We have premium. It takes 6 family members. We only have four. Every time I send my son a invitation he gets confirmation and is kicked off by the next day. Very frustrating. I pay for this and can’t use it properly and have to jump through hoops to ...

  • Visitor
  • We have premium. It takes 6 family members. We only have four. Every time I send my son a invitation he gets confirmation and is kicked off by the next day. Very frustrating. I pay for this and can’t...
  • Jose_M
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Address verification and add partner keep coming up as an error

I just started the duo plan and need to update and verify my address but it keeps coming up as an error and jumps back to the account overview screen , it won’t let me do anything

  • Visitor
  • I just started the duo plan and need to update and verify my address but it keeps coming up as an error and jumps back to the account overview screen , it won’t let me do anything
  • Jose_M
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify duo not letting me invite

When I go to invite for duo I hit the button then nothing happens? It's the button in settings then premium plan then plan overview and the button says 1 account available

  • Visitor
  • When I go to invite for duo I hit the button then nothing happens? It's the button in settings then premium plan then plan overview and the button says 1 account available
  • Jose_M
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Because of hackers. i changed parxmultiple times missed exatly

It's a premium family account im my sister name.hilda we have it for 10 years my . couldn't recover can u helpw

  • Visitor
  • It's a premium family account im my sister name.hilda <removed> we have it for 10 years my <removed>. couldn't recover can u helpw   <Community Star edit: removed sensitive info...
  • Jose_M
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes