Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

spotify premium student account got paid but it's also free

spotify premium student account got paid but it's also free

Hello everyone,I  appealed spotify student premium account on Thursday 04.00 am. My student account verified and ı got paid the price.but still my account is a free version and got the sheerid email. I clicked the apply email and steer payment screen now.But  I got paid also.Here The evidence the payment. I want it the my right back me in a short period.

unnamed.jpg
Reply
1 Reply

Hey @shinshinto, welcome to the community!

 

Thanks for reaching out to us, we'll gladly help you out.

 

If you were charged for the student discount, but the account is still Free, the payment might show as pending on your bank statement. This only means that the funds were placed on hold when you entered your payment details. They should go back to your account in a few business days depending on your bank/card issuer.

 

If the payment goes through, but your account is still Free, try reinstalling the app.

 

Let us know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts