tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

[carlose_cc]

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular..

Plan

Premium

Country

Perú

My Question or Issue

Que quieren cobrarme...  

Solicito reembolso

<snip - Moderator Edit>

[skroon19]

Hello carlose_cc, welcome to the Spotify Community!

I'd suggest you to fill out the contact form found here.

An customer agent will be happy to reach back to you within 24 hours.

Since this is an issue related to payments and subscriptions we're unable to help you here.

Have a nice day.

[Xenia]

Hey there @carlose_cc,

Glad to have you on the Community! We hope you don't mind us answering in English 🙂

Just wanted to let you know that we have removed the payment reference number from your post for security reasons.

Also, we could see on the screenshot you had shared that the P1-number for your regular PEN and the USD payment are identical, which means that there has been only one charge. You can check your receipts page to see all your payments.

We'd suggest you reach out to your bank for more info regarding the two charges on your statement.

Hope this helps. Let us know in case you have any other questions.

Take care!

[MaricruzJG]

Hola!! 

Tengo un cobro indebido de Spotify Stockholm SE, y no entiendo porque fue realizado este cobro a mi cuenta. Yo cuento con Spotify premium, pero este cobro no entiendo porque me lo realizaron.

[Vasil]

Hey @MaricruzJG,

In this case we'd suggest the proposed solution from @skroon19 🙂
Support can take a look at your payments and can definitely help out in this situation.
Keep us posted!

[63103701]

Tengo un cobro de spotify stockholm pero tengo 3 meses gratis, no entiendo porqué el cobro.

[Lyubka]

Hey @63103701,

Thank you for your reply in this thread

3 months free Premium trial offer is only for new subscribers. If you've tried a trial in the past and used Premium service, then this might be the reason why you got charged on the first place. It's worth mentioning that when the Free trial period expires, the system takes the first monthly payment automatically from the payment method you registered in your subscription.

With that in mind, we'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month.
 

It's also possible that you have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

Hope you get this sorted out soon. If you need anything else, the Community is here for you.

[Edipiza]

Hola yo hace tienepo me retire de la membresía por mes..... Pero este mes me llego un cobra quoeto saber porq..... Nesecito que me soluciones el problema 

[jwf2omz29jvjivhx5x1q]

Hola, tengo un cobro de spotify stockholm indebido, solo quiero saber porque del cobro y si se me puede reembolsar ya que me parece un barbaridad el que se me haya sido cobrado o robado ese dinero 

[Susan_GP]

Hey there folks,

Thanks for reaching out to the Community! We hope you don't mind a reply in English.

If you're being charged for Spotify, then there could be an account still linked to your payment details. We'd recommend going to your Account Overview page and checking if you have an active subscription. Or you can check if you have more than one account on Spotify by following these specific steps. If you find the account you're being charged for, you can cancel the subscription by following the steps here.

Or if you prefer, you can contact our Support team and they'll help with that.

Lastly, you can find our refund policy here. 

Let us know if you have any questions!

[Giuliana71]

Tengo un cobro indebido de Spotify Stockholm, y no entiendo porque fue realizado este cobro a mi cuenta ya que cuento con Spotify premium, pero este cobro no entiendo porque me lo realizaron.

[SofíaTeuthorn]

Tengo este cobro de Stockholm SE de spotify ase 3 o 4 meses de 4.550 mas la comisión internacional, tengo un plan familiar, no me atraso en el pago de este, necesito el reembolso de los meses que se me a cobrado estos 4.550 más comisión internacional, además es un cobró injustificado  por qué no tengo ninguna cuenta más asociada a mi tarjeta..