why am I being charged twice for my spotify?

[25939582]

I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you help me .

[25939582]

Hey there folks,

Thank you for reaching out here in the Community. 

Spotify charges an account only once per month. We'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month.
 

Keep in mind that it's possible you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.

Lastly, you might have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

Hope you get this sorted out soon. If you need anything else, the Community is here for you.

[Wildbahner]

I have the same issue - two charges - in my opinions for one familiy account. Thanks for the answers in advance.

[Gigi30]

Me too. I just realized that Spotify charged me twice this month.  What i find really unacceptable is that there is not even an email or telephone where to call and get this issue sorted out. 

[Lyubka]

Hey there folks,

Thank you for reaching out here in the Community. 

Spotify charges an account only once per month. We'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month.
 

Keep in mind that it's possible you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.

Lastly, you might have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

Hope you get this sorted out soon. If you need anything else, the Community is here for you.

[Rwaedn]

Hello I also need help with this problem also can you explain what a second account is?

[#7]

Me están cobrando 3 cuentas premium duo y yo solo uso una con una sola persona

[#8]

Doble cobro

[#9]

paguei o plano familia 2 dias depois me cobraram mais 21,90 plano premium

[JulietasUribes]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

tengo una cuenta duo que si reconozco y se hace el cobro a mi tarjeta por la cantidad de 169 cada mes; me llega otro cobro de Spotify de 129 al mes a mi cuenta, pero yo no reconozco ninguna otra cuenta y no se ese pago con que usuario esté enlazado, AYUDA!!! 

[santizarate25]

come on, it is not always us, spotify can have some issues. Is there someone we can talk to? or do we have to figure out the solution on our own as a "community"?

[Matteo000]

Hi there, 

I have been charged twice despite owning Spotify Premium Duo since years on direct debit. I will need a refund on the second payment please.

Plan

Premium Duo

Country

Uk

Device

iPhone 

Operating System

iOS 

My Question or Issue

I will need a refund on the second charge, please.

[luchaninovaa]

Спочатку оплата не проводилась бо у мене не вистачало коштів, потім я поповнила картку та гроші стягнулись, але підписка не поновилась і зараз Spotify намагається стягнути гроші знову.

Premium

Country

Україна

Device

Iphone 11 pro

Operating System

iOS 17.6

[#14]

I checked my account and noticed that I was charged my normal $21 and some change but then you also charged me $32 even right behind that.

[luchaninovaa]

Тобі повернули кошти?

[Irdinaur]

Please help me😭😭

i alrd subscribed for 3 moths individual plan and i accidentally made another plan wich is the family plan and payed for it. Help me pleasee😭😭😭

[laddone]

haii. saya telah berlangganan dengan spotify cukup lama, akan tetapi bulan ini dompet elektronik saya juga kekurangan dana untuk membayar spotify saya, setelah dompet elektronik sudah terisi, secara otomatis spotify menarik dana untuk berlangganana saya dan dana tersebut sudah terpotong di dompet saya, akan tetapi akun premium yang berlangganan belum masuk dengan pemberitahuan diakun spotify saya pembayaran gagal, dan beberapa hari kemudian spotify ingin menarik dana di dompet eletronik saya kembali walaupun gagal, bagaimana hal ini bisa terjadi? 

mohon bantuannya 

[#18]

Czy jest możliwy zwrot pieniędzy za dwa pobranie dwa razy tej samej kwoty za jeden miesiąc premium

[Bee2025]

 

Plan

Premium

Country

India 

My Question or Issue

I had a spotify individual subscription which I recently canceled because the last 2 months spotify withdrew the payment from my bank account but the app said that it failed so I had to pay twice. I thought it was an occasional mistake when it happened the first time so I didn't really mind it I just paid the second time but it happened again so I canceled the subscription. I'm quite disappointed with spotify about this tbh.

[GrShift]

So basically i had premium spotify with me, but heres the problem, my bill normally will charged me every 17th each month, but THIS MONTH is actually FIRST TIME spotify charged me unknowingly 1st November 2024 around 09:07am (malaysia time zone) and i thought at first its just early payment, but unexpectedly, spotify CHARGES me again at 17th November 2024 12:29 pm (malaysia time zone) this is unacceptable, i didnt even cross platform my account to other people, why i was charged TWICE?  WHAT AND WHICH DEVICES WAS CHARGED ON 1ST NOV? REFUND MY MONEY BACK BECAUSE U MAKE ME HEART ATTACK WHEN MAXIS STATEMENT CAME WITH THAT MUCH I HAD TO PAY, crazy