why did i not get 2 months free on duo

[#1]

i got emails that i would get 2 months free if i signed up for spotify duo but i did not

[Dessi]

Hi there,

Thanks for reaching out and welcome to the Spotify Community!

It'd be great if you can send us a screenshot of the email offer you got so that we can have a closer look. Can you also double-check that the account you subscribed to Duo from is the same as the one that the email offer was sent to? 

We'll be on the lookout for your response.

[Shetland]

Good morning,

I also received the offer to upgrade to Duo with the first two months at the existing price. Clicked the offer and all mention of the two months disappears and states £16.99 will be charged this month?

[Susan_GP]

Hi there @Shetland,

Thanks for your reply in this thread.

If you received the offer and you're not able to subscribe with it, we recommend contacting our Support team. They can take a look at your account to better clarify the situation.

We'll be here in case you have any questions or need help with something else.