why is my audiobook top up not working?

[#1]

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showing weird.

[Joan]

Hi there,

Thanks for reaching out. Make sure that you haven't actually used up this listening time over the previous months. More info on how to double check this can be found here.

Hope this clears things up.