Acaba de desaparecer todas mis canciones, mi biblioteca

[#1]

El servicio estuvo normal meses, nunca he dejado de pagar, tengo vinculada mi tarjeta de débito BBVA. Volví a descargar la aplicación móvil desde play store por sus propias sugerencias. Les por favor me apoyen.

[Vasil]

Hey there,

Thanks for reaching out!

Hope you don't mind us replying in English.

If you have redownloaded the app and see no playlists, you might have created a new account by mistake instead of logging in to your regular one! 
If you believe that could be the case, I would first check this article to try and locate the original account.
(Note that it may have been created via Google or Facebook as well)

Tip: You can also use this link to see if there aren't any deleted playlists you may wish to recover 🙌🏼
If you cannot locate any, the account may actually be a new one!

Should you require any further assistance, don't hesitate to reach back to us!
Keep us posted on how things go 🙂