Accounts seem to be reset?

[user-removed]

Plan

Free

Country

Canada

Device

Samsung Galaxy S20, PC

Operating System

Android  11, Windows 10

My Question or Issue

I have 2 free accounts that I had not signed into for a couple months. I signed into them today on two devices, only to find all my previous content was gone. No liked songs, no saved playlists, nothing. Do free accounts get reset after a certain amount of time with no activity? Is it possible to recover this information or is it a lost cause since they are free accounts?

[Emilia_8]

Hello @user-removed, 

Thank you for reaching out here in the Community!

Your account shouldn't get reset.

Most likely you used a different way to log in this time. There are a few ways to sign up, e.g. with email, phone number, Facebook, or Apple. Try logging in with these to find the account with your content. 

You can also check if there are any deleted playlist to restore with these steps. 

Let me know how it goes!