Adding Song from Smart Shuffle to Playlist Stops Music, Unable to Resume Music from Playlist

[Jaybroonz]

My Question or Issue

Hi! I’m using Smart Shuffle on a playlist that has 1735 songs. When I add a song from Smart Shuffle, it stops playback, and I’m unable to resume playback on that playlist (but I can play music from other areas of Spotify). 

Either that, or I’ll add in a song and it will shuffle through the same 8 songs.

Plan

Premium Family

Country

USA

Device

iPhone 14 Pro Max

Operating System

iOS 16.3.1, Spotify App Version 8.8.16

[Dian]

Hey @Jaybroonz ,

Thanks for posting in the Community.

Does the same happen with a shorter playlist, let's say 100-200 songs or any other big playlist? This is only for comparison. Could you share a link to the big playlist?

Would you be able to prepare a screen recording of the experience so we get a better understanding of what is going on on your end?

Just to be sure, we'd ask you to try and reproduce the experience with a different account on your device.

Keep us posted,

Cheers!

[Jaybroonz]

Hi Dian! Absolutely. Can you send me a secure link so that I can send that information over to you or an email address in which to send it?

Also happy to send it in a DM if possible.

[MihailY]

Hey @Jaybroonz,

Thanks for getting back to us.

Yes, you can send us the information in a private message.

We'll be looking forward to your reply.