Audiobook now broken into segments?

[Chrisjdesira]

Plan

Premium

Country

USA

My Question or Issue

Last year, I purchased an audiobook through Spotify, Red Storm Rising by Tom Clancy. I was able to download and listen to all chapters of this book without issue. I re-listened to this book again recently, finishing last month, and checked back in again last week to re-listen to a chapter. I found, however, that the book was divided into hundreds of small tracks, a few minutes a piece. This is as opposed to the long couple dozen long chapters of before, ranging between 30 minutes to an hour and a half. I checked in again a few days later and the tracks had new names. Now the book is exclusively available in these small few minute long snippets. I've checked, and I don't have any other audiobooks that have been seperated like this. Is this a bug? It looks the same on multiple devices, whether or not the book was downloaded on that device. 

Is this a bug or something done by the publisher? The book is now horribly inconvenient to navigate. 

I've experienced this across devices; PC, IPhone 13, Asus Laptop.

[Maria]

Hey @Chrisjdesira,

Thanks for reaching out on the Community!

In this case, we recommend getting in touch with our Customer Support team. While we can't give you a specific timeframe for when this will be looked into, this will get your report to the right folks.

In the meantime, we suggest keeping the app up-to-date. You can see the step on how to check it on this page.

Should anything else appear, we're just a post away.

Cheers!