BLACKPINK Songs having weird background noise (PS4)

[Goodsmith]

Plan

Free/Premium (issue is with both)

Country

Canada

Device

Playstation4

Operating System

PlayStation 12.00

My Question or Issue

Whenever I play a BLACKPINK song on my PS4, there is a weird constant beeping noise in the background (can find an example here: https://www.youtube.com/watch?v=CJKkI4_-2OM). The noise only occurs on my PS4 edition Spotify, never my Android phone or PC, and hurts the ears and basically makes songs unplayable.

[Justus_HB]

Hey @Goodsmith ,

Have you tried reinstalling your Spotify app on your PS4?

Let me know if it worked and 

have a nice day!

Justus HB

[Goodsmith]

Hey @Justus,

I tried your advice out, but when I reinstalled the app the issue was still there.

Thanks for the advice though!

Goodsmith

[Vasil · Accepted solution]

Hey @Goodsmith,

We did some digging about this and it seems to be an issue specifically with Blackpink songs, namely with how they are recorded and the playback coding of the PS4 itself. Unfortunately, it looks like the same issue is occurring with all music providers, not just Spotify and, as this isn't something specifically on our end, the possible courses of action would be very limited here. 

What we found is that Blackpink make light sticks react in their songs and make them synchronize at an inaudible frequency. We can't guarantee that this is 100% what's causing the issue but it looks like the PS4 might be converting these sounds to 8-bit which is why you hear them the way you do. It's possibly a long shot, but it may be worth contacting Sony in regards to this PS4 issue.

Hope you'll find this info helpful. Let us know in case you find out anything new and we'll do the same 🙂
Thanks!