Bug in the "recommended tracks" section

[Vince55100]

Plan

Premium

Country

France

Device

All my devices (Windows 10, Samsung A51, PS4)

Operating System

Windows,Android

My Question or Issue

Hello, when I create a playlist and I add my favorite songs to it, when I come back to the playlist I created, the tracks Tom Grennan - little bit of love and remme -the moment are CONSTANTLY offered to me in a loop in the section "recommended titles" and it tends to annoy me severely. Can you correct this bug, thank you.

[MafeG]

Hi @Vince55100,

Thank you for posting on the Community!

To start, we'd like to know more about this content you're seeing. Do those songs show in any new playlist you try to create, or also in playlists you had already created? 

Also, when you refresh the song recommendations do they still show up? 

We'll be on the lookout.

[Vince55100]

Hello,

I recreated a playlist and the 2nd tracks I told you about in this post reappear like in this screenshot.

[Mihail]

Hey @Vince55100,

Thanks for getting back to us.

Just to make sure that we're on the same page - are these two songs recommended under all playlists or only ones with specific songs? Did you notice them to appear after a specific track got added?

Also, do the recommendations disappear after you log out everywhere and run a clean reinstall on all your devices? This includes deleting the cache files of the app and will force an account wide resynchronization of your info. Such issues are usually resolved that way. You can have a look at this guide for the steps relevant to each device.

Let us know how you get on.

[Vince55100]

The bug recurs each time even if I delete and redo a playlist, and even if I uninstall and reinstall this app.

[Vince55100]

Oh and something else, I always have these recommended tracks every time I open the playlist.

[Vince55100 · Accepted solution]

Well, as I think you will be unable to properly adjust your music recommendation algorithm, I resolved to put these 2 songs in my playlist that I listen to the most. And it's not a joy of heart (and so that they can be seen again and recommended) I put the screenshot and I close the topic, anyway it's useless, I wouldn't have a clear answer, just a bot which responds in a predefined way to my questions and also to other users of this platform. Sorry to get on my nerves like that, but I had to say it. Thanks for helping me anyway.