Can’t listen at downloaded music

[isaac04mj]

Plan

Premium

Country

Mexico 

Device

(iPhone 😎

Operating System

(iOS 10)

My Question or Issue

I have a lot of music downloaded on many different playlist and I have never had problems until now. I can’t here at any of my music without connection although all of it has the downloaded symbol. The same goes if I go to settings and activate the offline mode. I’ve tried resetting my cellphone, upgrading the app and even delete the downloads and downloaded again and none of it works.

[Mario]

Hey @isaac04mj,

Welcome to the Spotify Community and thanks for reaching out about this here.

It'd be useful to take a look at this support site article and, in particular, at the section called 'Downloads won't play' to follow the featured trouble-shooting steps which you think will apply to your case.

Let us know how you get on. We'll be here if we can help any further!