Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Chocodivine
  • Music Fan
  • 249216 Views
  • 83 replies
  • 87 likes
  • 249216 Views
  • 83 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • 11345
  • Casual Listener
  • 110142 Views
  • 251 replies
  • 43 likes
  • 110142 Views
  • 251 replies
  • 43 likes

Superuser Contribution A song shows on a playlist but not library and I want it GONE....any suggestions?

PlanPremiumCountryUSAOperating System Android Oreo ? Moto Z Force My Question or Issue A song shows on a playlist but not library and I want it GONE....any suggestions?

  • Casual Listener
  • Plan Premium Country USA Operating System Android Oreo ? Moto Z Force   My Question or Issue  A song shows on a playlist but not library and I want it GONE....any suggestions?
  • Mario
  • Spotify Legend
  • 602 Views
  • 5 replies
  • 0 likes
  • 602 Views
  • 5 replies
  • 0 likes

Podcast

None of the below PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Garmin vivoactiv 3 music My Question or Issue NRK podcast's dont appear on the Garmin watch. Have tryed different podcast from them but non of the are showing up.

  • Visitor
  • None of the below  Plan Premium Country Norway Device Samsung Galaxy 9 Garmin vivoactiv 3 music   My Question or Issue   NRK podcast's dont appear on the Garmin watch. Have ...
  • 11518 Views
  • 0 replies
  • 1 likes
  • 11518 Views
  • 0 replies
  • 1 likes

Superuser Contribution Library downloads automatically unknown playlists

Hello all, I have a premium account on Spotify since a few weeks, and since then, I always find new playlists in my library that I didn't follow. I then have to unfollow them one by one which is quite annoying. Is there anything I can do to stop this...

  • Visitor
  • Hello all,   I have a premium account on Spotify since a few weeks, and since then, I always find new playlists in my library that I didn't follow. I then have to unfollow them one by one whic...
  • Mario
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t listen at downloaded music

PlanPremiumCountryMexico Device(iPhone Operating System(iOS 10)My Question or IssueI have a lot of music downloaded on many different playlist and I have never had problems until now. I can’t here at any of my music without connection although all of...

  • Visitor
  • Plan Premium Country Mexico  Device (iPhone 😎 Operating System (iOS 10) My Question or Issue I have a lot of music downloaded on many different playlist and I have never had problems u...
  • Mario
  • Spotify Legend
  • 1444 Views
  • 1 replies
  • 0 likes
  • 1444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track order in a queue

PlanFreeCountryItalyOperating SystemWindows 10 My Question or IssueI made a playlist a long time ago and sometimes I add new tracks in it. Yesterday I add a lot of track but today I played the playlist and the queue starts with the old tracks, puttin...

  • Casual Listener
  • Plan Free Country Italy Operating System Windows 10   My Question or Issue I made a playlist a long time ago and sometimes I add new tracks in it. Yesterday I add a lot of track but toda...
  • Petya
  • Community Legend
  • 2054 Views
  • 4 replies
  • 0 likes
  • order
    queue
  • 2054 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not showing all songs in "Likes songs"

On my phone I can see that I have 2339 liked songs, but when I try to select all (CTRL + A) songs to copy them into a playlist I only get something like 180 songs. And if I search for an artist in my liked songs it shows up but not in the new playlis...

  • Newbie
  • On my phone I can see that I have 2339 liked songs, but when I try to select all (CTRL + A) songs to copy them into a playlist I only get something like 180 songs. And if I search for an artist in my...
  • Mario
  • Spotify Legend
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files Not Downloading

PlanPremiumCountryAustraliaDevice iPhone 7Operating SystemiOS 13.3 My Question or IssueEver since I deleted my last playlist, none of my local files songs are playable on my iPhone, only on PC. Whenever I put it in a new playlist and press ‘Download’...

  • Visitor
  • Plan Premium Country Australia Device  iPhone 7 Operating System iOS 13.3   My Question or Issue Ever since I deleted my last playlist, none of my local files songs are playable o...
  • Petya
  • Community Legend
  • 1073 Views
  • 2 replies
  • 1 likes
  • 1073 Views
  • 2 replies
  • 1 likes

Superuser Contribution Artist rejected from playlists

PlanPremiumCountryFrance (sorry for my bad english)DeviceSony Xperia XA2 / PCOperating SystemAndroid 9 / Windows 10 My Question or IssueHello, I have a big problem with my playlists. One of my favorite artists is rejected from my playlists by the shu...

  • Visitor
  • Plan Premium Country France (sorry for my bad english) Device Sony Xperia XA2 / PC Operating System Android 9 / Windows 10   My Question or Issue Hello, I have a big problem with my pl...
  • Petya
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • need help
  • 552 Views
  • 1 replies
  • 0 likes

Every song on my playlist disappeared overnight

I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone completely deleted. I have no idea how this happened as...

  • Casual Listener
  • I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone comp...
  • OneByBoo
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • Deleted songs
    empty playlist
  • 618 Views
  • 1 replies
  • 0 likes

Why are certain songs unavailable in the US?

PlanFree/PremiumCountryUSADevice(iPhone 8 Plus)Operating System(Windows 10) My Question or IssueWhy are songs such as Hang With Me - Avicii's Exclusive Club Mix unavailable? I can see it in the remixed album but it says it is unavailable? Thanks.

  • Casual Listener
  •   Plan Free/Premium Country USA Device (iPhone 8 Plus) Operating System (Windows 10)   My Question or Issue Why are songs such as Hang With Me - Avicii's Exclusive Club Mix unava...
  • AdamDamon
  • Spotify Star
  • 1144 Views
  • 1 replies
  • 0 likes
  • 1144 Views
  • 1 replies
  • 0 likes

Changing the cover of a playlist

I've been trying to do it on my chromebook, and I'm following the instructions provided on the website, but nothing is working. How do I do it properly and get it to work?

  • Casual Listener
  • I've been trying to do it on my chromebook, and I'm following the instructions provided on the website, but nothing is working. How do I do it properly and get it to work?
  • Emilia_8
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution exempt audiobooks from hot rotation and other song-related libraries

PlanPremiumCountryGermanyDeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueI love listening to audiobooks but they kind of scramble with the idea of song-related (virtual) libraries like hot-rotation, 2019 moste list...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue I love listening to audiobooks but they kind of scramble wit...
  • Peter
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 2 likes
  • audiobook
    libraries
  • 513 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Playlist] Song that you select “Start Radio” from is not included in the radio playlist

iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original song you were listing to is not included in the radio ...

  • Visitor
  • iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original s...
  • Petya
  • Community Legend
  • 1520 Views
  • 3 replies
  • 2 likes
  • iOS
    Radio
  • 1520 Views
  • 3 replies
  • 2 likes

Album not working: Divine Fits - A Thing Called Divine Fits

My Question or Issue The album mentioned above just isn't working. Every song plays for a few seconds then it stops & skips to the next song. Happens for every song on the album.

  • Casual Listener
  • My Question or Issue   The album mentioned above just isn't working. Every song plays for a few seconds then it stops & skips to the next song. Happens for every song on the album.
  • OneByBoo
  • Roadie
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly - Shuffle/Repeat Issues

I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usually do for everything I listen to. However, Discove...

  • Newbie
  • I am running into an issue with Discover Weekly’s shuffle and repeat toggles. I am enjoying the playlist provided to me this week. However, I am interested in keeping it in shuffle and repeat. I usua...
  • Mario
  • Spotify Legend
  • 2275 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
    repeat
    shuffle
  • 2275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many liked songs suddenly missing from "Liked Songs" playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany songs have disappeared from my "Liked Songs" playlist. The issue is NOT that they are gr...

dWolf9392_0-1578092462103.png
  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Many so...
  • Mario
  • Spotify Legend
  • 1014 Views
  • 3 replies
  • 0 likes
  • 1014 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution 2019 overview

I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it? And was your 2019 overview accurate? Premium, The Netherlands Huawei P9, Android

  • Newbie
  • I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it?   And was your 2019 overview accurate?    Premium, The Netherlands   Huawei ...
  • Mario
  • Spotify Legend
  • 1023 Views
  • 3 replies
  • 0 likes
  • 1023 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Wrapped 2019 - playlist but no year in review

I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is that no longer available?

  • Casual Listener
  •   I've used the Spotify Wrapped link on my MacBook, my iPod & my iPhone apps - it'll take me to my 2019 Wrapped playlist, but I want to see the complete summary of my year in review. Is tha...
  • Mario
  • Spotify Legend
  • 817 Views
  • 1 replies
  • 2 likes
  • 817 Views
  • 1 replies
  • 2 likes

Duo mix playlist doesn't upload

Hi! I first wanted to say that I'm really satisfied with the service you're providing. I'm using Premium Duo with my boyfriend since last year, and I haven't had any complaints so far. 5/5.The reason I'm writing is to inform and hopefully solve an is...

  • Visitor
  • Hi! I first wanted to say that I'm really satisfied with the service you're providing. I'm using Premium Duo with my boyfriend since last year, and I haven't had any complaints so far. 5/5. The reas...
  • 459 Views
  • 0 replies
  • 0 likes
  • Duo Mix
  • 459 Views
  • 0 replies
  • 0 likes

Solved!! disable sugestions. How can I get rid of daily mixes and other anoying sugestions?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuedisable sugestions. How can I get rid of daily mixes and other anoying sugestions? There is a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue disabl...
  • user-removed
  • Not applicable
  • 876 Views
  • 2 replies
  • 0 likes
  • 876 Views
  • 2 replies
  • 0 likes