Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • PaulaDella
  • Casual Listener
  • 190570 Views
  • 1642 replies
  • 23 likes
  • 190570 Views
  • 1642 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mixyye
  • Casual Listener
  • 229350 Views
  • 74 replies
  • 81 likes
  • 229350 Views
  • 74 replies
  • 81 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Tbn
  • Visitor
  • 81902 Views
  • 160 replies
  • 41 likes
  • 81902 Views
  • 160 replies
  • 41 likes

Liked songs in saved album

PlanPremium familyCountry DeviceOnePlus 5TOperating SystemAndroid version 9 (?) My Question or IssueIs it possible to see my liked songs by album? Before a certain recent update, I used to use Spotify like this:- new album comes out, I download it on...

  • Regular
  •   Plan Premium family Country   Device OnePlus 5T Operating System Android version 9 (?)   My Question or Issue Is it possible to see my liked songs by album?  Befor...
  • sjp1966
  • Roadie
  • 535 Views
  • 2 replies
  • 0 likes
  • 535 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Web Player][Your Library] Wrapped 2019

Amazing amazing work Spotify is doing to care for its customers. I thought Spotify would just be an app to listen to music and that's it you know. But I can feel and benefit from the hard work Spotify is putting into improving what I listen to sugges...

  • Newbie
  • Amazing amazing work Spotify is doing to care for its customers.  I thought Spotify would just be an app to listen to music and that's it you know. But I can feel and benefit from the hard work...
  • Peter
  • Spotify Legend
  • 1155 Views
  • 1 replies
  • 2 likes
  • Web Player
    Your Library
  • 1155 Views
  • 1 replies
  • 2 likes

Solved!! liked songs and albums

PlanFree/PremiumCountryUKDeviceAndroid and WindowsMy Question or IssueI am pretty sure that when I scan through my song there are ones there (songs and albums) that I have clicked like on (or should I say the horrible loveheart) and they are no longe...

  • Roadie
  • Plan Free/Premium Country UK Device Android and Windows My Question or Issue I am pretty sure that when I scan through my song there are ones there (songs and albums) that I have clicked like ...
  • AeroZ
  • Composer
  • 1475 Views
  • 7 replies
  • 0 likes
  • 1475 Views
  • 7 replies
  • 0 likes

Superuser Contribution STREAM: Fat Joe - Family Ties Album (Zip Download)

This post was removed for violating the Community Guidelines, specifically: number 4 and number 10 as well as for violations of intellectual property rights, privacy rights or proprietary rights and for advertising. For more information, please read ...

  • Spotify Legend
  • This post was removed for violating the Community Guidelines, specifically: number 4 and number 10 as well as for violations of intellectual property rights, privacy rights or proprietary rights and ...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

Podcast Censorship

PlamPremiumCountryCanadaDeviceN.a.Operating SystemN.a. My Question or IssueSpotify appears to be censoring or hiding the **bleep** and relationships podcast Turn Me On. This podcast never appears in my top podcast sections, was not in my Spotify wrap...

  • Casual Listener
  • Plam Premium Country Canada Device N.a. Operating System N.a.   My Question or Issue Spotify appears to be censoring or hiding the **bleep** and relationships podcast Turn Me On. Thi...
  • wazzy
  • Casual Listener
  • 890 Views
  • 1 replies
  • 1 likes
  • censorship
    podcast
    TurnMeOn
  • 890 Views
  • 1 replies
  • 1 likes

2019 rewrapped glitch

PlanPremium CountryCanada DeviceHuawei P20 Pro Operating SystemAndroid 9.1.0 My Question or IssueInitially my Spotify unwrapped would not work at all through the app. I could touch the link for it but it wouldn't load anything. I logged out everywher...

  • Newbie
  • Plan Premium   Country Canada    Device Huawei P20 Pro   Operating System Android 9.1.0   My Question or Issue Initially my Spotify unwrapped would not work at a...
  • 564 Views
  • 0 replies
  • 0 likes
  • 564 Views
  • 0 replies
  • 0 likes

Recently played artists not mine

PlanPremiumCountryBrazil Device(Macbook Pro, Huawei mate 20) Operating System(macOS Mojave, Android 9 (Pie, customized with EMUI 9.1.0).) Hi,I am experiencing for a few months some strange activity in my account. Some artists which I never listened t...

erlancarvalho_0-1575555598322.png erlancarvalho_1-1575556080817.png
  • Visitor
  • Plan Premium Country Brazil   Device (Macbook Pro, Huawei mate 20)   Operating System (macOS Mojave, Android 9 (Pie, customized with EMUI 9.1.0).)   Hi, I am experiencing f...
  • Emilia_8
  • Community Legend
  • 1353 Views
  • 2 replies
  • 0 likes
  • 1353 Views
  • 2 replies
  • 0 likes

Songs I have NOT saved showing as saved and songs I HAVE saved showing as unsaved.

It's all in the title, suddenly I'm finding that songs I have NOT saved are showing as saved and songs I HAVE saved showing as unsaved. It's super random. What's going on? PlanPremiumCountryUSADeviceMacbook ProOperating SystemmacOS 10.15

  • Gig Goer
  • It's all in the title, suddenly I'm finding that songs I have NOT saved are showing as saved and songs I HAVE saved showing as unsaved. It's super random. What's going on?   Plan Premium Cou...
  • gobanew
  • Casual Listener
  • 578 Views
  • 1 replies
  • 0 likes
  • saved
    unsaved
  • 578 Views
  • 1 replies
  • 0 likes

Solved!! Combining playlist

I have a bunch of play list and I want to combine them. The question I have is is there a way to change the date added or retain the date originally added? For example I have song A in playlist 1 that was added in 2015. I now created playlist 2 that ...

  • Music Fan
  • I have a bunch of play list and I want to combine them. The question I have is is there a way to change the date added or retain the date originally added? For example I have song A in playlist 1 tha...
  • Bittencourt
  • Spotify Star
  • 1417 Views
  • 5 replies
  • 1 likes
  • 1417 Views
  • 5 replies
  • 1 likes

Can't change playlist cover

PlanFreeCountryUSADeviceAcer ChromebookOperating SystemGoogle Chrome OS Version 78.0.3904.106 (Official Build) (32-bit) My Question or IssueI have the desktop app (not the one from the Play Store, the one the Spotify site offers me), but I still can'...

  • Newbie
  • Plan Free Country USA Device Acer Chromebook Operating System Google Chrome OS Version 78.0.3904.106 (Official Build) (32-bit)   My Question or Issue I have the desktop app (not t...
  • OneByBoo
  • Roadie
  • 4292 Views
  • 1 replies
  • 1 likes
  • chrome
    cover
    Customization
    Desktop
    google
    Help
  • 4292 Views
  • 1 replies
  • 1 likes

Album folder

Hi everyone,I have a spotify Premium account, and I want to classify my albums in some folders. The problem is that I can create folders for playlists but not for albums. Do you know any issues ? Thanx !

  • Visitor
  • Hi everyone, I have a spotify Premium account, and I want to classify my albums in some folders. The problem is that I can create folders for playlists but not for albums. Do you know any iss...
  • AeroZ
  • Composer
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

delete

delete

  • Casual Listener
  • delete
  • Timesnlatte1
  • Visitor
  • 395 Views
  • 1 replies
  • 2 likes
  • 395 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution When is Spotify Wrapped 2019??

When are we getting Spotify Wrapped 2019?since managemymusic isnt working for me and the info i need is more than what you give on spotify.me PLEASE TELL ME WE’RE GETTING IT THIS MONTH TYVM.really hope someone answers this.

  • Regular
  • When are we getting Spotify Wrapped 2019? since managemymusic isnt working for me and the info i need is more than what you give on spotify.me PLEASE TELL ME WE’RE GETTING IT THIS MONTH TYVM. reall...
  • feministkurabiy
  • Regular
  • 196622 Views
  • 16 replies
  • 34 likes
  • 196622 Views
  • 16 replies
  • 34 likes

Spotify Wrapped page does not load

PlanPremiumCountryBrazil DeviceOneplus 5T/PC Operating SystemAndroid O/W10 My Question or IssueNo matter what i do my 2019 wrapped page does not load. I've tried in my Android phone and in 2 different PC's, but when i click the wrapped link nothing h...

  • Visitor
  •   Plan Premium Country Brazil   Device Oneplus 5T/PC   Operating System Android O/W10   My Question or Issue No matter what i do my 2019 wrapped page does not load. I...
  • 432 Views
  • 0 replies
  • 0 likes
  • Wrapped 2019
  • 432 Views
  • 0 replies
  • 0 likes

Spotify Wrapped up

Does anyone know if there’s a way to remove a playlist from the wrapped up considerations? I have a playlist I listen to before I go to bed some nights and it completely clogged up my wrapped up. If there’s a way to remove it that’d be greatly apprec...

  • Visitor
  • Does anyone know if there’s a way to remove a playlist from the wrapped up considerations? I have a playlist I listen to before I go to bed some nights and it completely clogged up my wrapped up. If ...
  • 486 Views
  • 0 replies
  • 0 likes
  • 486 Views
  • 0 replies
  • 0 likes

Inappropriate Album Covers

I was quite SURPRISED and OFFENDED at the INAPPROPRIATE Niki Manaj album cover on the main page of the Spotify for PC app yesterday. It is emabarassing to have something like a mostly nude woman appear on your screen when all you want to do is listen...

  • Casual Listener
  • I was quite SURPRISED and OFFENDED at the INAPPROPRIATE Niki Manaj album cover on the main page of the Spotify for PC app yesterday. It is emabarassing to have something like a mostly ...
  • Minty
  • Casual Listener
  • 6385 Views
  • 4 replies
  • 11 likes
  • Explicit and Inappropriate Album Covers
  • 6385 Views
  • 4 replies
  • 11 likes

Search not working in liked songs

I get in the mood to listen to one artist sometimes so normally I would just search the artist name in my liked songs and I would be able to shuffle all of the songs I've saved. It would be something like this at the top of the player ("J. Cole" from...

  • Visitor
  • I get in the mood to listen to one artist sometimes so normally I would just search the artist name in my liked songs and I would be able to shuffle all of the songs I've saved. It would be something...
  • klebrip
  • Newbie
  • 1702 Views
  • 3 replies
  • 6 likes
  • 1702 Views
  • 3 replies
  • 6 likes

Urgent help needed: All my hard work is gone

I am an artist who has been regularly releasing music, tirelessly promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying “ Spotify has detected ...

  • Music Fan
  • I am an artist who has been regularly releasing music, tirelessly  promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason...
  • Yfnite
  • Music Fan
  • 634 Views
  • 3 replies
  • 0 likes
  • artists
    music
  • 634 Views
  • 3 replies
  • 0 likes

Duplicate songs / likes in my library (not playlists)

So when using Spotify I'm constantly annoyed by the fact that I get duplicate songs in my library. Take the new Caribou single(s) for example, a few weeks back there's a new single 'Home', I love it and 'like' it. Today there is a new single called '...

  • Gig Goer
  • So when using Spotify I'm constantly annoyed by the fact that I get duplicate songs in my library. Take the new Caribou single(s) for example, a few weeks back there's a new single 'Home', I love it ...
  • AeroZ
  • Composer
  • 415 Views
  • 1 replies
  • 0 likes
  • duplicates
  • 415 Views
  • 1 replies
  • 0 likes

Filtering Issues in Playlists

Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked songs list by Odesza, and I click on one of their ...

  • Visitor
  • Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked...
  • AeroZ
  • Composer
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes