Can't load Library due to "invalid YLX sort order"

[nopouire]

Both the Artists & Albums views cannot be loaded anymore. This occurs on both Browser (Chrome) and Desktop App (Win 10) - but does not occur on Mobile (Android).

Chrome console logs it as "Error: "Recently added" is not a valid YLX sort order." and times out the promise, causing it to hang up and never show either albums or artists.

I removed the recently added artists and albums to see if it was bad tags on them (such as improper ISO date formatting since some were international) but that did not fix it.

[Vasil]

Hey there,

Thanks for reaching out!

There was a technical issue a few days ago and you might have been affected by it.
As it has since been resolved, could you let us know if everything works as intended on your end?

If it doesn't, please send us a screenshot of the error as well 🙂
Much appreciated!

[nopouire]

Unfortunately still having the same issue on Web and Win 10 player after clearing the cache/logging out again.

[Alex]

Hi there @nopouire,

Thanks for the post.

This is an uncommon error message. It's possible that it's caused by the hosts file, since it's affecting both your Desktop app and the web player. 

You can try going through the steps listed here and check if that resolves the issue.

It's also possible that this is caused by either your network or VPN/ Firewall, blocking certain networking ports. We'd recommend turning off any type of VPN and whitelisting traffic for Spotify. You can also try connecting to another network, like a mobile hotspot to check if everything works on there.

Keep us posted on how you get on.

[nopouire]

Host files were fine, disabled VPN, and tried two different networks to no avail. Really bizarre

[Lyubka]

Hey @nopouire,

Thank you for getting back to us.

This indeed sounds odd and we'll do our best to help you out here.

We'd recommend performing a clean reinstall of the Desktop app by following the steps in this article. This'll make sure you have the latest version of the app and that any outdated/corrupted files are removed. 

It's also a good idea to look for a pending update for your Chrome browser. Go to the three dot menu > Settings > About Chrome. Chrome will check for updates automatically. If an update is available, it will be downloaded. It's important to relaunch your browser if the update is installed, even better - try restarting your computer.

If the issue still persists after reinstalling and updating, it'd be great if you share with us a quick video where we can take a better look at this behavior. You can attach it to your next response by using the Insert Video option in the post editor. If the attachment is too big - we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).
 

Hope this helps. We'll be on the lookout for your update.

[wielp]

I have the same issue, on web player only.

[wielp]

nothing so far? 

[Alex]

Hi folks,

Thanks for the posts.

Please check if any of the troubleshooting mentioned in the post by @Lyubka above help you out.

Keep us posted on how you get on.

[nopouire]

Reinstall and using multiple browsers had produced the same issue last week, but the new Web Player version that was rolled out completely fixed it.  

[Lyubka]

Hey @nopouire,

Thank you for your reply and confirmation.

We're glad to hear that the issue is fixed and everything works as it should for you.

If you ever have any other questions in the future, feel free to post in the Community again 🙂