Can’t play a specific song

[taryndavis0]

Plan

Premium

Country

USA

Device

iPhone XS and Macbook Air 2017

Operating System

iOS 14.5.1 and macOS 11

My Question or Issue

My Spotify will play every single song except “Our Song” by Niall Horan and Anne-Marie. I’ve been trying to play it since it released on Friday, but I can’t get anything to work. If I click on the song, nothing happens. If I’m playing a song and then click on it, the current song stops but the new song will not play. This happens on both the mobile app and the Mac application. I reached out on Twitter and got mediocre help (mainly avoiding my questions, while assuring me that they “appreciate my feedback!”) They suggested I delete my account and start over, but I don’t want to lose all of the curated playlists. This seems like a drastic fix over one song. Surely there’s a way to fix this bug, either on my end or Spotify’s end? 

[Brunelicia]

Hi @taryndavis0 !

Thanks for posting in the Community. I'm really sorry to hear that you're having issues to play this song.

Do you get the same error when trying to play it on a different device, or on the web player? 

Please try a clean reinstall of the Spotify app and let me know if it works. In case it's a device issue, a clean reinstall should do the trick. You don't need to erase your account and start all over again for now.