Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • PaulaDella
  • Casual Listener
  • 190178 Views
  • 1642 replies
  • 23 likes
  • 190178 Views
  • 1642 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mixyye
  • Casual Listener
  • 229328 Views
  • 74 replies
  • 81 likes
  • 229328 Views
  • 74 replies
  • 81 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ahad2341
  • Casual Listener
  • 81771 Views
  • 158 replies
  • 41 likes
  • 81771 Views
  • 158 replies
  • 41 likes

Solved!!Superuser Contribution Liked Songs Missing since new Catlina update

PlanPremiumCountry USA Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10, c.) My Question or Issue Hello My liked songs are not syncing/missing. I have uninstalled the app on my Mac book pro and iphone. I have tried going offline on both...

Screen Shot 2021-03-02 at 9.35.14 PM.png
  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 8,  Macbook Pro late 2016) Operating System (iOS 10, c.)   My Question or Issue   Hello My liked songs are not syncing/missing...
  • CarlosE
  • Moderator
  • 985 Views
  • 3 replies
  • 0 likes
  • Iphone 8 plus
    Liked Songs Playlist
    Mac Catalina
    Mac Desktop
    Mac iOs
  • 985 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artists not showing up when not on wifi

PlanPremiumCountryCanadaDeviceiPhone 11 proOperating SystemiOS 14.4 My Question or Issuewhen im not on WiFi the artists i follow do not show up. I can only listen to music by choosing an album rather then choosing by artists, very annoying!

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11 pro Operating System iOS 14.4   My Question or Issue when im not on WiFi the artists i follow do not show up. I can only listen to music by...
  • Novy
  • Moderator
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution Maintain separate queues between devices

PlanPremium FamilyCountryUSA DeviceiPhone 12 Pro, MacBook Pro, Google HomeOperating SystemiOS 14.4, macOS 11.2.2 My Question or IssueIs it possible to maintain separate queues between devices? I have a Premium Family account, which is maintained unde...

  • Casual Listener
  • Plan Premium Family Country USA   Device iPhone 12 Pro, MacBook Pro, Google Home Operating System iOS 14.4, macOS 11.2.2   My Question or Issue Is it possible to maintain separat...
  • Eni
  • Moderator
  • 475 Views
  • 3 replies
  • 1 likes
  • 475 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tons of artists that I follow are not showing up in my library

Premium, United States, Windows 10 and iOS The subject line pretty much sums it up. I was taking a look through my collection of artists to make a playlist and I noticed almost immediately (like before the A's) that some of the artists that I follow ...

  • Newbie
  • Premium, United States, Windows 10 and iOS   The subject line pretty much sums it up. I was taking a look through my collection of artists to make a playlist and I noticed almost immediately (...
  • Alex
  • Spotify Legend
  • 476 Views
  • 2 replies
  • 0 likes
  • artists
  • 476 Views
  • 2 replies
  • 0 likes

User Created Auto Playlists?

I just got the email from Google about Google Music going away. The problem is, I use a 3rd Party Plugin called "Auto Playlists" that uses the Google Music API to allow me to create my own custom Auto Playlists. You can use very complicated formulas ...

  • Casual Listener
  • I just got the email from Google about Google Music going away.  The problem is, I use a 3rd Party Plugin called "Auto Playlists" that uses the Google Music API to allow me to create my own cust...
  • humzah3
  • Newbie
  • 2821 Views
  • 3 replies
  • 5 likes
  • 2821 Views
  • 3 replies
  • 5 likes

Superuser Contribution Music is Disappearing

I am a free Spotify user and today, music is disappearing from my library. I have a few playlists which I know was 6 hours and something minutes long, but now they shortened to around 5 hours long! Does anyone else have this issue? I then remembered ...

  • Newbie
  • I am a free Spotify user and today, music is disappearing from my library. I have a few playlists which I know was 6 hours and something minutes long, but now they shortened to around 5 hours long! D...
  • CarlosE
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

[iOS][Podcasts] Very early/late notifications for new episodes of JRE.

I follow the JRE podcast and get notifications of new episodes, but almost every time I get a notification, the episode is not there or has been there for days. I got a notification for #1613 with Ari Shaffir about 20 hours ago, yet the episode has N...

  • Visitor
  • I follow the JRE podcast and get notifications of new episodes, but almost every time I get a notification, the episode is not there or has been there for days. I got a notification for #1613 with Ar...
  • 646 Views
  • 0 replies
  • 0 likes
  • iOS
    Podcasts
  • 646 Views
  • 0 replies
  • 0 likes

Superuser Contribution No podcasts in Your Library section on phone

PlanPremiumCountryCzechiaDevice(Google Pixel 4)Operating System(Android 11) My Question or IssueHello. I can't see any of my followed podcasts in Podcasts section/tab in "Your Library"  I can see my followed podcasts in "Your Library" both on Smart T...

Screenshot_20210301-203044.png Screenshot_20210301-203035.png
  • Casual Listener
  • Plan Premium Country Czechia Device (Google Pixel 4) Operating System (Android 11)   My Question or Issue Hello.   I can't see any of my followed podcasts in Podcasts section/ta...
  • Alex
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect works and crashes randomly on my wifi devices...

PlanPremiumCountryFrance Device(Amazon Echo Dot 4th Gen, Samsung Soundbar S60T 2020, BMW iDrive 7, Samsung S10, Samsung S9, Macbook Pro late 2014) My Question or Issue Dear Support,I'm having this issue since years now and I could see on the forums t...

  • Newbie
  • Plan Premium Country France   Device (Amazon Echo Dot 4th Gen, Samsung Soundbar S60T 2020, BMW iDrive 7, Samsung S10, Samsung S9, Macbook Pro late 2014)   My Question or Issue &nbs...
  • Mihail
  • Spotify Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • Crash
    SpotifyConnect
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is not random

PlanPremiumCountryNetherlandsDeviceDesktop, PhoneOperating SystemiOS, Windows My Question or IssueShuffle does not randomize tracks. Instead, it has a top 10-15 of tracks that get played in random order, but always the same 10-15 tracks before it mov...

  • Roadie
  • Plan Premium Country Netherlands Device Desktop, Phone Operating System iOS, Windows   My Question or Issue Shuffle does not randomize tracks. Instead, it has a top 10-15 of tracks tha...
  • Jeremy
  • Spotify Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deludent Discover Weekly

PlanPremiumCountryItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueThis issue of Discover Weekly was extremely unsatisfiyng, with a lot of cover bands, even songs already recomendded (i track them with Last.fm), and too...

  • Roadie
  • Plan Premium Country Italy Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue This issue of Discover Weekly was extremely unsatisfiyng, with a lot of cove...
  • nighthawk989
  • Roadie
  • 807 Views
  • 9 replies
  • 1 likes
  • 807 Views
  • 9 replies
  • 1 likes

[Mobile][Other] Downloaded songs but didnt like them

I downloaded songs of discover weekly but never liked them before the playlist was changed. Is there a way to find these songs?

  • Visitor
  • I downloaded songs of discover weekly but never liked them before the playlist was changed. Is there a way to find these songs?
  • 166 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 166 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Having trouble playing local files in Spotify app on Roku

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently decided to try out the free trial of Spotify because I understood that you could p...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • Ivan
  • Spotify Legend
  • 1675 Views
  • 3 replies
  • 1 likes
  • 1675 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't play specific playlist

I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much? Everyone else in the family can play it but it no longer works for me. PlanPremium ...

  • Newbie
  • I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much?  Everyone else in the famil...
  • Ivan
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Liked Song Unplayable

PlanFreeCountryUnited StatesDeviceAndroid, ChromebookOperating SystemAndroid 7.1.1, Toshiba Chromebook 2 My Question or IssueI was scrolling through my liked songs on the mobile app and I noticed that one of my songs was missing from my Liked Songs. ...

  • Visitor
  • Plan Free Country United States Device Android, Chromebook Operating System Android 7.1.1, Toshiba Chromebook 2   My Question or Issue I was scrolling through my liked songs on the mob...
  • AyuTheHuman
  • Composer
  • 286 Views
  • 1 replies
  • 1 likes
  • 286 Views
  • 1 replies
  • 1 likes

Superuser Contribution Majority of liked songs gone on all devices

Plan: PremiumCountry: United States Device: Macbook Pro, iPhone 7Operating System: macOS Catalina, iOS 14.4 This morning I was listening to music as usual and jamming to the new Sabaton song. I went to look through my liked songs for another song but...

  • Newbie
  • Plan: Premium Country: United States   Device: Macbook Pro, iPhone 7 Operating System: macOS Catalina, iOS 14.4   This morning I was listening to music as usual and jamming to the new...
  • Mihail
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help importing from Google Music

I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library. The mp3's I uploaded to Spotify by adding a Local Source m...

  • Newbie
  • I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library.  ...
  • Mihail
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify mixed up my own playlist custom order

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueSpotify mixed up my playlist. Some tracks are where they were, and some are in different places in the playlist. I had already learned where each track was so I could turn it...

  • Regular
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Spotify mixed up my playlist. Some tracks are where they were, and some are in different places in...
  • CarlosE
  • Moderator
  • 1265 Views
  • 9 replies
  • 0 likes
  • 1265 Views
  • 9 replies
  • 0 likes

Superuser Contribution Playlist Order in Library

PlanPremiumCountryGermany DeviceHuawei My Question or IssueI had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no way of having a customised order! How can I change this back?

  • Music Fan
  • Plan Premium Country Germany  Device Huawei     My Question or Issue I had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no w...
  • CarlosE
  • Moderator
  • 547 Views
  • 7 replies
  • 0 likes
  • 547 Views
  • 7 replies
  • 0 likes

[All Platforms][Playlists] Sort "Liked songs" playlist

We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.

  • Casual Listener
  • We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.
  • yoonnel
  • Composer
  • 349 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Playlists
  • 349 Views
  • 1 replies
  • 2 likes