Can't tap import button

[snhryt]

Plan

Premium duo

Country

Japan

Device

HUAWEI nova lite 3

Operating System

Android 9

EMUI 10.0.0

My Question or Issue

I can't tap import button (there was no reaction when I tapped it) in the Spotify app.

In addition, I can't listen to any local mp3 files that have been imported.

I tried some actions as follows, but nothing worked well.

* Delete the cache of application

* Restart application

* Restart device

* Remove and then reinstall application

Does someone help me?

Best regards

[Eni]

Hey there @snhryt, 

Thanks for reaching out about this here in the Community. 

Could you let us know if it has never worked or if it started happening after a specific event such as an update?

On another note, we suggest that you take a look at this article to make sure you've followed those specific steps mentioned there.

Lastly, sending us the exact make/model, operating system and Spotify version of your devices would come in handy. 

Keep us posted.

[snhryt]

Hey Eni,

I checked my step is same as one in the article.

I remember that importing worked this April.

I don't know after when or which version it had not work because the app has automatically updated.

Here, the exact information.

• make/model: HUAWEI nova lite 3 (POT-LX2J)
• operating system: EMUI 10.0.0
• Spotify version: 8.6.68.1225

Thank you.

[MafeG]

Hi @snhryt,

Thank you for sending us this information!

We understand you've tried to import the files using only your phone. Is it possible for you to use a computer to try to synchronize the audio files? The link sent by @Eni shows the steps under "Desktop". 

If not, please share with us a video showing the process you're following. This way we can take a better look at the issue.

Keep us posted.