Downloading music

[DavidStruggle]

Plan

Premium

Country

Canada

Operating System

 Android

Samsung note 20 ultra

My Question or Issue

Why I can't download songs anymore, I add to disinstall Spotify because the app dosen't open (black screen) and lost all my 70gigs of music (it's really sucks since it's not the fisrt time this happen). So I re-download everything during the night , but my phone put the application in forced sleeping. I fix this when i wake-up but now I cant download anything,  the little circle constantly spin but nothing happen. I don't want to restart my phone because the last time spotify did not respond and had to delete it and start over. For an app I pay 20$ à month I have TOO many problems with it !

[Joan]

Hi there @DavidStruggle,

Thanks for reaching out. 

It sounds like the download was interrupted and this has caused the app's cache to become corrupted. Not to worry, a full clean reinstall will fix this, but you will have to start the download again. To ensure that you don't face any such issues in future, make sure to disable any battery and/or storage optimization apps you may have installed or at least add Spotify as an exception. Those interfere with app cache and can lead to such behaviour. Samsung phones in particular are known to have battery optimization that often cause issues with Spotify, so make sure to follow this article to disable any relevant settings.

Hope this helps.

[DavidStruggle]

Very strange I had to move in an other city for few days.  And the donwnload work fine on another WiFi from the same compagny. Really strangesince I have a no limit fiber internet at home !