Empty playlists on mobile app after reinstalling Spotify on mobile device

[Jade41]

Plan

Premium

Country

Belgium

Device

Samsung Galaxy A10

Operating System

Android  

After performing a restore of factory settings on my mobile device, my playlists on my mobile app are empty. They are not empty on the webbrowser app. 

I already did a clean reinstall, including removal of the com.spotify.music folder.

What can I do to get the content back of my playlists on my mobile app?

[Eni]

Hey there @Jade41,

Thanks for reaching out and welcome to the Community.

We can confirm that our tech team is currently looking into this, so make sure to add your vote to the Ongoing Issue here by clicking on the Thumbs up icon, if you haven't already. Also, make sure to provide us with the info we're asking for in the Status update in the comments.  

Though we can't set an exact time frame for when this will be fixed, it'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. We'll be sure to keep you updated with any news on the matter there.

Hope you find this useful. If you need a hand with anything else, the Community is here for you.