Announcements
Hello everyone! We are aware and investigating some issues with payments right now. Click this link for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Extended Streaming History

Extended Streaming History

I requested my extended streaming history. I’ve received an email from noreply at Spotify dot com, to download it, but the download link takes me to some spammy ad site (on my phone - screenshot below) or even worse on desktop, to a site which feels like it’s actively trying to give me a virus. Has anyone had anything similar? Can I do anything about this or do I just have to request my data again (and wait, again)?

 

IMG_1077.png

Follow me
Reply
1 Reply

Hey there @Bradleythebuyer

 

Thanks for getting in touch about this here in the Community. 

 

In this specific case, we suggest that you reach out to our Support team through any of these channels so they can take a closer look and further assist your with this.


Hope this helps. If you need a hand with anything else, the Community is here for you. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts