Genres and mood filter for liked songs not scrolling to the left

[Marisol3030]

Student Plan/Premium

Country

USA

Device

Google Pixel 4

Operating System

Android 12 

My Question or Issue

It won't let me scroll to the left to see my other genres, a few weeks ago i could still scroll to see all of them. I have reinstalled and cleared the cache several times.

[gonefishing102]

I am having the same issue. 

Pixel 3a Android 12

[LuciusPegan]

im having the problem on my samsung s21

[Jeremy]

Hi there folks,

Thank you for your replies in this thread. We're sorry to see that you're experiencing this.

As mentioned above - our team is working on this at the moment so we'll update you as soon as we have any new information about this.

@gonefishing102 - can you provide your exact Spotify version? 

@LuciusPegan - can you let us know your OS +  Spotify version?

We'll keep an eye out for your replies and as soon as we have the information asked about above we'll pass it on to the right team.

Have a great Friday and start of your weekend 🙂 

[mishal153]

Issue on 
spotify version 8.7.54.403
android device: Motorola G82 Android 12

[mishal153]

Don't you need like some info on the internal state of things ? Any file we can send from the android app install location for further triaging ? It seems to be a hard bug to fix and wonder if the error reproduces for spotify devs thats all i am thinking

[AlejaR]

Hey folks,

Thanks for your reply in this thread and for the info shared 🙂

@mishal153 we understand what you mean, but for now we don't need further info, so no worries. 

Folks, rest assured this is being investigated by our tech team. We'll let you know as soon as we have some news about this, but we can commit to a specific timeframe. If you wish, you can also subscribe in the three-dot menu to this thread, that way you can stay up-to-date with any relevant news about it.

If anything else comes up, the Community will always be here for you.

Take care!

[naangelo]

It is working now for me.

[Keshaun65]

My device is a Samsung Galaxy S9+ 

[mkinkc]

Hi there,

I have a Galaxy S22, and I'm using Spotify version 8.7.58.463

[jaydee77ca]

I have a Galaxy S20 with app version 8.7.66.534 and I have this issue. I didn't have this issue a few days ago. I believe the app just updated to this latest version.

[Jl1995]

Seeing this issue as well. 

Device: Pixel 6

Android Version: 13

Spotify Version: 8.7.68.568

[CLIVVVE]

I am seeing this issue as well as of 10/3/22. Tried re-installing spotify. Using version 8.7.70.553 on a galaxy s20+. 

[Stephen821]

Same problem.  

Spotify version 8.7.86.422

Android version 13

Phone Pixel 4a

[TammyPlatt]

My phone is a Samsung Galaxy 22+.

My Spotify version is at 8.7.88.496.

I have updated my Spotify, uninstalled and reinstalled the App, restarted my phone and still the problem is happening.

[Iwillwalk]

Also having this problem with a Samsung Galaxy S10 with version 8.7.90.544.

Thanks

[Kezcrider]

Since the option was added, I've been using the genre filter for my liked songs frequently. I've noticed in the past week or so, I've not been able to scroll through them. The ones that are still showing I'm able to use. I closed out of the app and opened it again and no change. The same results have happened after I've updated the app, force stopped the app through my settings, and completely deleted and re-downloaded the app. Any help?

[gtabul]

This issue also exists for app version 8.7.92.521 on my Samsung Note 10+ running Android 12.

[MarshmellowCat]

---

@Alex wrote:

Hey folks,

Thanks for your posts.

The right folks at Spotify are aware of this issue and are working on a fix. We don't have an exact timeframe for this yet, so we'd recommend keeping your app up to date.

As far as we're aware, this issue is present only on Android devices. Some community members have reported that after updating to version 8.7.6 this issue has been resolved for them.

If you're running this version or newer and still experiencing the issue, can you please let us know:

• your device model and OS version
• your Spotify version

This will help the teams working on it.

Cheers!

---

My phone is also still experiencing the lack of scroll on the genre buttons. Model number is SM-S901U (Samsung s22), android version 13, spotify version 8.7.92.521

[3allu9fj-e_q7]

I'm having this issue. Version 8.7.92.521 on Android.

[limpBizkitLover99]

Having this issue. Pixel 3A, android 12. Spotify version 8.7.92.521