Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
PlanPremiumDeviceAccountwide issue My Question or IssueI have over 10000 empty playlist in my account. I have no idea where they come from. According to api I have 10999 playlists. App, webplayer and even the support forum is unusable and filled with...
PlanSpotify Premium FamilyCountryPortugalDevice(iPhone SE (2020) , PC)Operating System(iOS 15.5, Windows 10) My Question or IssueSo I was clearing my liked songs and two of them are stuck there, I can still play them on my phone but not my pc and I c...
I could access the playlist displayed below on my new country account, as well as my wife, who was a contributor. Suddenly the playlist disappeared, and I could not access my old account anymore. Can you please help to see if it could be recovered so...
PlanPremiumDeviceQ80a samsung smart tv My Question or IssueI use Spotify daily on 3 devices. When I make changes on one, like reordering my playlist, all devices sync. Around June I did a big clean up of my library using desktop. Incorporated folders...
I transferred all my music from Apple Music. I added all those songs to my liked songs. Nothing is appearing in the albums and artists lists under "My Library." It's been like this for a while. iOS and MacOS.
I requested my Spotify streaming history and extended streaming history and today I got an email saying my extended streaming history is ready to download. In the email there is a link to download the history but when I open the link it brings me to ...
I have bookmarked a lot of podcasts in the "Podcasts and Shows" option on my Mac OS version of Spotify but now that tab has disappeared! It still exists on my iPhone version, right there between "Music" and "Audiobooks." Any ideas on how I restore th...
PlanStudent PremiumCountryCanadaDeviceiPhone 12Operating SystemiOS My Question or Issue I made a private playlist to print the code out and engrave the code on a keychain as a gift. The purpose of the gift is that if my friend scans the code, it will...
Device(iPhone 12)Operating System(iOS 15) Why the desktop version of spotify seems to be a completely different service from the mobile??This time my issue is the fact that i've set the option to make all playlists private by default on the desktop a...
PlanFree/PremiumCountry DeviceWeb SiteOperating SiteWindows 11 My Question or IssueCant seem to make my playlist found in the public even though its under Public in the account. I also can not find myself at all the spotify:user: is not working and j...
I had over a thousand liked songs in my library and out of nowhere all but 300 disappeared. I uninstalled and reinstalled the app, but it didn't fix anything. I checked several other devices and the songs are gone across all of them.
CountryUnited Kingdom DeviceHappens across multiple devices and browsersOperating SystemYou name it, I've checked it. So, seems to be account related/server-side. My Question or Issue My Discover Weekly seems to be completely broken this week. Every ...
Problem with the liked songs playlistPlanPremiumCountryMexicoDevice(Samsung A22 5G, Lenovo Idea Pad 3)Operating System(, Android 13, Windows 11) My Question or IssueIn the liked songs playlist, I have 98 songs that I had added from my local files, I ...
PlanPremiumCountryUSADeviceAndroid Phone, Windows PCOperating SystemAndroid 14, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a music library I keep on my Windows PC. This I am able to set as a source for the Spotify ap...
PlanPremiumCountry: USA DeviceLaptop, Spotify on DesktopOperating System(Windows 10) My Question or IssueI deleted two folders from my library, which deleted all of the playlists inside them. I deleted probably about 200 playlists, i want to recover ...
PlanPremiumCountryItalyDeviceMacBook Pro 13Operating System(iOS 10) My Question or IssueI just entered my account and noticed some songs added in my likes that I never added? It was like 20/21 hours ago and I have no idea how to know if someone enter...
See this video, I’m getting the same 3 songs on repeat, can’t skip them without it looping. The queue is a lie.See here: https://streamable.com/116ebn
When I make playlists, I might add one song and at a later date add the album, leading to the song being in the playlist twice. When I try to remove one of the two songs, it removes the two songs instead of one. This is quite frustrating.I use spotif...
PlanPremiumCountryIsrael DeviceSamsung Galaxy s21 ultraOperating SystemAndroid My Question or IssueWhen I'm adding songs of specific artist to "Your Library" it's appearing faded (unavailable) only in the android app (I've tried to delete the app, cl...
PlanPremiumCountryUKDeviceWindows and AndroidOperating SystemWindows and Android My Question or IssueI am logged in as the SAME (and only) user on two devices, and I see different songs. Why? This is extremely annoying as I cannot continue listening ...