Hi guys. So I have problem. Some tracks doesn't play. Just not starting.

[Kseniia5]

some songs won't start playing. I find tracks in the search or some track is in line and instead of it there is silence. It just won't start playing and I have to switch to the next track and the next track plays. I have a premium account, the main feeling is that most of the songs are not available to me, I faced this problem a couple of weeks ago and every fifth track does not play

[MihailY]

Hey,

Thanks for reaching out.

Is it possible to send us a video of the issue along with a few links of tracks that are unplayable? Also, please check if the issue persists across different devices and platforms.

Keep us posted.

Take care,

[Kseniia5]

and how I can send video here?  

[OscarDC]

Hey @Kseniia5,

Thank you for keeping in contact.

If you already have the video recorded, you can attach it to your next response by using the Insert Video option in the post editor. It's a video camera icon that looks like this:

If it's easier for you, you can also upload it to YouTube or Google Drive and share the link with us. In case you upload it to your Drive, make sure the video has the permissions for anyone to watch it.

Hope this helps. We'll be on the lookout.