I can't play anything except for one album that Spotify is stuck on

[XmerlijnX]

Both using the Spotify desktop app or the web player, I can't play anything except songs from an album I am stuck on. In this album it's also impossible to skip. Only pause/play works on the current song. The only way to advance one measly song is to close and re-open Spotify.  Have already tried reinstalling the desktop app, force refreshed the web player, and checked the firewall permissions, which are all okay. Been having this issue for months now and it's driving me crazy, so please help if you know anything that might fix this issue.

Plan

Premium

Country

Belgium

Device

Lenovo Thinkbook

Operating System

Windows 11 (same problem under Windows 10)

My Question or Issue

[Alex]

Hey @XmerlijnX,

Thanks for reaching out about this in the Community!

Sounds like an extremely frustrating issue. Not to worry, I'll do my best to help.

Since both the Desktop app and the Web player are affected and you say that you have this issue both on Windows 10 and 11 machines, it might be an account related issue.

Is it possible for you to log out and log in with a newly created free account? This way we can check if it has to anything to do with your account.

Alternatively, you can also check your Hosts file and remove any entries containing Spotify. You can follow the instructions here.

Keep us posted on how you get on.

[XmerlijnX]

Hi Alex,

Thanks for the reply, but both options also didn't fix the issue.

My hosts file didn't even include a single Spotify address and a new free account also didn't help. Now I also tried repairing and resetting the app through the settings menu offered by Windows. I already tried so hard to find a solution in this community and elsewhere online.

As it is now, I can only listen (+ pause/skip/change volume) through my phone, which is very cumbersome at my desk job, because I don't want to look like I'm using my phone for sh*ts and giggles.

So, any help remains appreciated.

[MafeG]

Hi @XmerlijnX,

Thank you for your reply and sharing those steps. 

Could you try reinstalling the app one more time with these exact steps and after that, download it again from the Microsoft Store? Let us know if that makes a difference.

If it doesn't, please share with us a video recording showing how the issue happens. This way we can take a better look at it. 

Let us know how this goes.

[XmerlijnX]

Hi, I performed the suggested steps, but after the previous removal of the app, I didn't have anything Spotify-related left in the folders AppData\Roaming and AppData\Local

Tried reinstalling through both the Spotify website and the Microsoft Store (like many times before), but the issue remains. There's nothing I can record on my screen that would help, because Spotify can open and I can browse towards anything, but not a single play button works.

Could the issue be a missing environmental variable in Windows, or a registry value? Thanks in advance.

[Jeremy]

Hi there @XmerlijnX,

Thank you for your reply and for all of the troubleshooting steps you've done so far!

Can you try with a different internet connection to see if the issue persists?

On another note, do you use any VPN?

We'll keep an eye out for your reply.

Take care!

[XmerlijnX]

Still nothing. Already tried on both home and work networks. No VPN. Firewall rules are okay too. I am completely at loss here.

BTW it can't even play that album it was stuck on anymore.

Did you see my question about Windows environment variables and registry keys? Both are devoid of any Spotify text.

Also, could it be due to the fact that I don't have any Spotify folders and documents in the AppData/Roaming and AppData/Local folders? Please send me the required paths and text so I can try it out. Thanks.

[Yordan]

Hi @XmerlijnX,

Thanks for keeping us posted on this.

The Spotify app should be located under C:\Users\%username%\AppData\Roaming\Spotify. As for the Registry, could you look in the Registry Editor for entries with Spotify to see if you have any?

Have you tried restarting your computer in Safe mode with Networking and running the Spotify app to see if that makes a difference? Also, does changing the Compatibility mode of the App (right-click the Spotify app > Properties > Compatibility > Run this program in compatibility mode for > Select one of the alternatives in the dropdown menu) have any effect on the apps behaviour?

A short video which shows the issue in action would be much appreciated - you can add it as an attachment to your reply. That way we can get a clear idea of what's going on.

Let us know how it goes.

Cheers!