I cannot download episodes from a certain podcast. All other podcasts work.

[Kdiaz5]

I have not been able to download episodes from China Unscripted. The download circle fails to progress when I click to download or even add it to my episodes. My other podcasts do not suffer from this issue.

Is there an issue on my end or possibly their account?

[Dian]

Hey @Kdiaz5,

Thanks for posting in the Community.

Could you share a link to a podcast episode that you can't download so we can check it out on our end?

Does this happen on different devices or only one?

Keep us posted.

Cheers!

[Kdiaz5]

So I just tested it. This only happens on my Iphone. It doesn't happen on my computer. However, my Iphone is where I store and listen to all my podcasts. Also, even when I successfully download it on my computer and sync the phone, the episode still doesn't download to the phone. Do you have any suggestions? Here's the one I'm trying to listen to.

https://open.spotify.com/episode/3EXN7EYzvxhhIgDT6yiguP?si=be747ad06b02415a

[MihailY]

Hey @Kdiaz5,

Thanks for the info.

Can you also check with a new account? Downloading podcasts is available for free users so you won't need Premium to test this.

Keep us in the loop.

[Kdiaz5]

This is extremely bizarre. I created a new account and was able to download the episode on my computer. However, attempting to do so on the Iphone failed as before. This happened when I signed in with the new account and old one. I even turned off my Iphone.

Is there a setting I have on? I can download the episode on my computer, but I rarely use it for podcasts. I'm typically listening to them in the car through my phone. I even have auto-download set, but the episode won't download and won't even play if I don't download it. All my other podcasts work normally. Why doesn't this one?

[AlejaR]

Hey @Kdiaz5,

Thanks for your reply and for all the info shared.

We were able to replicate this behavior, so we've gone ahead and passed this info onto the right team. We'd suggest you subscribe to this thread in the three-dot menu, that way you can stay up-to-date on any news about this.

We really appreciate the time you took to let us know about this, rest assured the right team will look into it. 

We'll be on the lookout!

[Kdiaz5]

Thanks, I really appreciate it!

[Novy]

Hey there @Kdiaz5, 

Thanks for your patience while we looked into this issue. 

The teams have been actively working on this, but we can't commit to a specific timeline for a fix. We'd recommend keeping your app up to date so you don't miss out on any developments. 

If anything else comes up, the Community will be here. 

Cheers!