I cannot download songs?

[Lailameika13]

Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline?

Plan

Premium

Country

Indonesia

Device

iPhone 11

Operating System

iOS 13

My Question or Issue

[Billy-J]

Hey @Lailameika13, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, attach a screenshot of what you’re seeing when you try to download songs.

Let me know how this goes!